At DHS we focus on Quck Wins - Lasting Gains. View the results of 3 recent immplentations:

Qantas Catering is one of the worlds largest airline services organistions, employing over 3,500 people in Australia across 9 sites. In April 2007 Direct Health Solutions and Qantas partnered to set up the Q Healthline Pilot, a centralised point of contact for all employees to call in absent, and 24 hour confidential medical advice for employees and family members. Read how absenteeism levels dropped by over 24%.

iiNet is one of Australia’s leading Telecommunications and Internet Service providers. Operating in Australia, New Zealand and South Africa, iiNet employs nearly 1,500 people across 4 sites. iiNET introduced DHS Services in June 2007 and has a fully integrated absence management strategy in place.

An excellent strategy of integrating employee health benefits with best practice absence recording and reporting. Many public sector organisations are still facing a formidable challenge as they aim to meet government targets of reducing absenteeism. Direct Health Solutions’ service is delivered to 650 employees across 5 major government divisions and is achieving outstanding results after 2 years.

Visy employs 5,500 people across 110 sites and is Australia's largest paper manufacturer. A unionised environment, Visy Paper operate a 24x7 environment. The cost of absence is significant, as operators are required to ensure machines produce. Visy has engaged DHS to provide centralised recording of absence via the DHS call centre. In just 4 months absenteeism levels have fallen over 35%. The program has delivered beyond expectations, and is set to role out across other locations in 2009.

Based on findings of the 2008 Absence Management Survey, the following spreadsheet is designed to provide you with a minimum cost of absence to your organisation.

INCanon Australia Contact Centre reduced absenteeism by 40% in 12 months following the introduction of the DHS service. Further enhancements are now underway to automate WFM via the DHS recording system

• Reduced absence by 30% over 12 months
• 100% accurate real-time data
• Ovewhelming support for the confidential health advice benefit

Managing absence is often one of the most challenging aspects of a front line leaders role. A leading Banking & Finance organisation introduced an Absence Management Capability & Coaching Program to build leadership techniques, manage attendance and conduct return-to-work interviews effectively. The program aimed to establish a consistent attendance management culture, raise awareness of absence behavioural patterns, develop constructive formal approaches for frequent absence cases, develop attendance management strategies and provide an organisational framework for all current and future people leaders.