Employee Information

Employees can often find it dificult to get professional medical advice and support when they need it. Our 24x7 Healhline provides immediate access to confidential advice for both employees and their adult family members

Our experienced and friendly nurses provide a professional health advice service and record your absence on behalf of your employer.


  • Over the telephone, we will give you free and confidential health advice, both when you are unwell and unable to attend work, or when you have questions relating to your personal health.
  • Our objective is to help you get better as quickly as possible.

What does this mean for you?

  • Free and immediate access to professional health advice from qualified medical staff over the telephone.
  • Our friendly nurses provide a confidential consultation.
  • A simple process where you call one number – and your absence is recorded and your manager notified.
  • You can call anytime, 24x7, for you and your adult family members
  • Advice and support for ongoing medical matters, and referrals to other medical practitioners

For Trade Unions

  • A better understanding of what is driving absence patterns and trends
  • Ability to work with the organistion on an innovative health and wellness initiative
  • Genuine support and interest in the employees health and wellbeing
  • Ability to identify any work related factors driving absence in a confidential manner

Employee Survey Results:
DHS and our customers conduct regular employee satisfaction surveys. Organistions need to know that employees feel that the service is delivering a valued benefit. In recent surveys covering 1,000 employees across three well known employers, over 90% of employees backed the service, saying it should continue, it is beneficial and that they feel the company cares for their health and wellness.

Q) Is the process easier than your previous Process?
A) 95% of employees agree the service is simple and fair

Q) Did you find the advice provided by the nurses to be useful?
A) 92% of respondents believed the information and advice provided by the nurses was practical and useful

With a survey covering 1,000 employees across three well known employers, over 90% of employees believe that the company is genuninely interested and cares for their health and wellness.

  • Calling the Healthline has been very helpful. It is nice to know I can call if I am ever worried about something
  • It was great the receive the nurse advice late at night
  • My partner was also able to use the service when she was terribly sick - what a great service!
  • Thank you Emma (DHS nurse), your advice was excellent, you made me feel very reassured.
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