Highlights from the 2023 Absence management and
Overall employee absenteeism increased by just over 2.5 days (23%) from 2019, with the average amount of sick leave taken in 2022 being 14 days. 58% of companies surveyed believed their absenteeism increased during 2022.
The most common reasons for absenteeism were carer’s leave, needs related to COVID-19 and taking sick leave when not sick
Organisations that believe absence is underreported rose from 36% in 2019 (pre-COVID) to 55% in 2023 (post-COVID). There has also been an increase in average absence days lost per employee per annum of 2.6 days since the pre-COVID 2019 survey.
Many believe the stress of the pandemic fundamentally changed how employees feel about absences and led to a more prominent entitlement mentality.
Absenteeism in contact centres roles remains higher than for roles outside of contact centres. This could be due to the stressful environment within a contact centre, driven by challenging phone calls, a high volume of calls and dealing with highly emotional or aggravated customers.
Employee absenteeism is costly and becoming costlier. Survey data revealed that the average direct cost of absence per employee increased from $3,395 to $4,025. 80% of companies surveyed said that COVID restrictions have led to increased absences.