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Absence management

find out why 200 organisations prefer our solutions

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Although most organisations recognise absenteeism as a significant cost, there is
still a common misconception that nothing can be done about the problem, and a
certain level of absence is tolerated. While it is inevitable that employees will need
to take time off for illness or carer’s responsibilities, keeping unnecessary absences
to a minimum is an ongoing battle for businesses everywhere.

Organisations typically do not address absenteeism strategically, and have a
reliance on ineffective or out-dated systems, making it impossible to accurately calculate
the real cost of absence and proactively intervene and address the issue.

Direct Health Solutions delivers absence management solutions proven to
actualise significant cost savings and reductions in absenteeism rates.
Our programs are scalable and customisable, and fit within any size
workforce and business geography.

Although most organisations recognise absenteeism as a significant cost, there is
still a common misconception that nothing can be done about the problem, and a
certain level of absence is tolerated. While it is inevitable that employees will need
to take time off for illness or carer’s responsibilities, keeping unnecessary absences
to a minimum is an ongoing battle for businesses everywhere.

Organisations typically do not address absenteeism strategically, and have a
reliance on ineffective or out-dated systems, making it impossible to accurately calculate
the real cost of absence and proactively intervene and address the issue.

Direct Health Solutions delivers absence management solutions proven to
actualise significant cost savings and reductions in absenteeism rates.
Our programs are scalable and customisable, and fit within any size
workforce and business geography.

A 24×7 centralised absence recording and reporting service powered by our world class AbsenceTrack software.  Our service provides a single point of contact for employees to report an absence, confidential health advice and support for employees, automated management workflows, and accurate real-time absence reporting and data analytics, and more.

Our comprehensive absence management service combines four key areas – 24×7 telehealth advice and support, AbsenceTrack reporting, program support, and training and consulting.

A 24×7 centralised absence recording and reporting service powered by our world class AbsenceTrack software.  Our service provides a single point of contact for employees to report an absence, confidential health advice and support for employees, automated management workflows, and accurate real-time absence reporting and data analytics, and more.

Our comprehensive absence management service combines four key areas – 24×7 telehealth advice and support, AbsenceTrack reporting, program support, and training and consulting.

Key features

Absence call

Employee reports absence to Telehealth Nurse

Nurse advice

Nurse provides confidential health advice and support over the phone

Record and notify

Nurse records absence and notifies business via email / SMS

Return to work

Manager conducts engaging and meaningful discussion, follow up and absence review

Reporting

Comprehensive absence data, trigger alerts and reports

Key features

Employee reports absence to Telehealth Nurse
Nurse provides confidential health advice and support over the phone
Nurse records absence and notifies business via email / SMS
Manager conducts engaging and meaningful discussion, follow up and absence review
Comprehensive absence data, trigger alerts and reports

Industry leading software that allows you to record, monitor and manage employee absenteeism in real-time. AbsenceTrack combines powerful dashboards and insight tools, and workflow functionality to drive management accountability. Our software is customisable and scalable, providing complete visibility of your organisation’s workforce. AbsenceTrack can run on any PC, tablet or smartphone.

Industry leading software that allows you to record, monitor and manage employee absenteeism in real-time. AbsenceTrack combines powerful dashboards and insight tools, and workflow functionality to drive management accountability. Our software is customisable and scalable, providing complete visibility of your organisation’s workforce. AbsenceTrack can run on any PC, tablet or smartphone.

Key features

Central online portal

Instant tracking of rates, causes, frequency and absence duration

Real-time dashboards and insight tools

Online return to work tasks and reminders

Return to work and compliance metrics

Integration with payroll and rostering

Safe and secure cloud reporting

Training

Direct Health Solutions combines a deep understanding of absenteeism and business wellbeing with expertise in organisation design and behaviour. We offer custom training solutions in Absence Management Fundamentals, Absence Typology and Case Coaching, Attendance Leadership and Culture Management, and Resilience and Mental Health.

Consulting

Direct Health Solutions take a collaborative approach to strategy development engaging with key leaders across the business. We offer an expert independent lens to analyse informal beliefs and assumptions, and pinpoint gaps in your existing absence management systems, tools and management approaches. We conduct a gap analysis and identify strengths and opportunity areas against industry best practice. We then present a complete implementation roadmap with clearly defined absence reduction strategies which have been proven to get immediate results.

Training

Direct Health Solutions combines a deep understanding of absenteeism and business wellbeing with expertise in organisation design and behaviour. We offer custom training solutions in Absence Management Fundamentals, Absence Typology and Case Coaching, Attendance Leadership and Culture Management, and Resilience and Mental Health.

Consulting

Direct Health Solutions take a collaborative approach to strategy development engaging with key leaders across the business. We offer an expert independent lens to analyse informal beliefs and assumptions, and pinpoint gaps in your existing absence management systems, tools and management approaches. We conduct a gap analysis and identify strengths and opportunity areas against industry best practice. We then present a complete implementation roadmap with clearly defined absence reduction strategies which have been proven to get immediate results.

Proven results

23%
Absence
reduction

$1.8m
Annual savings

Transports &
Logistics

Our platforms

Our technology streamlines and automates processes and workflows to deliver a superb user experience. Our platforms are fully scalable and customisable and can seamlessly interface with your company's internal HR systems.

Find out more

Our platforms

Our technology streamlines and automates processes and workflows to deliver a superb user experience. Our platforms are fully scalable and customisable and can seamlessly interface with your company's internal HR systems.

Find out more

Testimonials

Testimonials

Case Studies

Retail & Entertainment Industry

24x7 AbsenceAssist Service

This case study relates to the largest gaming and entertainment organisation in Australia. Overlooking Darling Harbour, it recently underwent a huge $870 million redevelopment, with the goal of becoming Sydney’s most loved entertainment destination. It offers a lifestyle experience with classy restaurants and bars, luxurious accommodation and high-end fashion, a sumptuous day spa, an amazing […]

Read more

Telcommunications Industry

24x7 AbsenceAssist Service

One of Australia’s largest internet service providers with more than 1.3 million customers as of 15 August 2011. The company is  primarily focussed on ADSL-based Internet access, using their own ADSL2+ infrastructure, reselling Telstra ADSL services and more recently in reselling the NBN.  The company also provides optical-fibre, dial-up, and voice services. An aggressive acquisition […]

Read more

Aviation Industry

24x7 AbsenceAssist Service

The organisation is the flag carrier of Australia and its largest airline. In 2015, faced with the pressure to significantly reduce costs and drive improved operational outcomes, the company engaged Direct Health Solutions (DHS) to assist with designing and implementing a comprehensive absence management solution across its Contact Centre operations in Hobart, Sydney, Brisbane, and […]

Read more

Case Studies

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