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ERTrack

Track, record and monitor your employee relations cases

Download a brochure

ER Track is DHS’ ground breaking HR Case Management Software.

Track, record and monitor your employee relations cases. From the initial referral to HR, to the final step in policy. Turn your paper HR policies into manageable, visible stages and steps; featuring integrated emails, letter templates, reminder emails and real-time dashboards. Ensure procedures are correctly followed every time, providing compliant and consistent case outcomes.

Your needs

We gather a complete picture of the needs and issues facing your organisation. This establishes the baseline against which your solution will be evaluated.

Solution design

Once we understand your requirements fully we design a potential solution. Taking a custom approach is valuable in ensuring your solution is fit-for-purpose.

Implementation

We take a supportive and high-quality implementation approach to ensure your strategic objectives and goals are achieved.

Your needs

We gather a complete picture of the needs and issues facing your organisation. This establishes the baseline against which your solution will be evaluated.

Solution design

Once we understand your requirements fully we design a potential solution. Taking a custom approach is valuable in ensuring your solution is fit-for-purpose.

Implementation

We take a supportive and high-quality implementation approach to ensure your strategic objectives and goals are achieved.

Achieve consistency

Achieve consistency in the way that you track, investigate and analyse issues with ER Track – the employee relations case management solution. AbsenceTrack is available on its own or as part of an integrated absence management solution - the only one of its kind in Australia! AbsenceTrack offers best-in-class support for organisations managing absence in-house.

Achieve consistency

Achieve consistency in the way that you track, investigate and analyse issues with ER Track – the employee relations case management solution. AbsenceTrack is available on its own or as part of an integrated absence management solution - the only one of its kind in Australia! AbsenceTrack offers best-in-class support for organisations managing absence in-house.

Case capture

Record every detail of a case, including correspondence, such as emails, phone calls and actions all in a single portal.

Case capture

Record every detail of a case, including correspondence, such as emails, phone calls and actions all in a single portal.

Build a better workplace

Protect your reputation and build a better workplace with ERTrack, the only technology platform specifically built for employee relations management.

Build a better workplace

Protect your reputation and build a better workplace with ERTrack, the only technology platform specifically built for employee relations management.

Flexibility

Drive best-practice resolutions – and generate deep insights – with our flexible case management platform.

Flexibility

Drive best-practice resolutions – and generate deep insights – with our flexible case management platform.

Program support

Stakeholder management

We recognise that leaders play a pivotal role in ensuring the change effort is successful. We stay close to your leaders and support them to transition their people from the old way to accept and embrace the new operating mode.

Refine scope

We strive to deliver an exceptional customer experience through an ongoing effort to streamline and align your desired solution. Changes identified are constantly evaluated in light of their efficiency, effectiveness and flexibility.

Project management

We project manage your solution end-to-end to achieve specific goals and meet pre-determined success criteria within the given timeframes. We provide simple step-by-step project documentation created at the beginning of the design process which aligns with your organisational objectives.

Training

With any change effort employees and leaders require a specific capability profile to meet the desired objectives. We offer custom training programs to ensure the change transition is as smooth and successful as possible.

Program maintenance

A dedicated Program Manager is assigned to offer ongoing support post-implementation. We take the time to listen to your feedback and make every effort to adapt the solution so that it is fit-for-purpose.

Program support

Stakeholder management

We recognise that leaders play a pivotal role in ensuring the change effort is successful. We stay close to your leaders and support them to transition their people from the old way to accept and embrace the new operating mode.

Refine scope

We strive to deliver an exceptional customer experience through an ongoing effort to streamline and align your desired solution. Changes identified are constantly evaluated in light of their efficiency, effectiveness and flexibility.

Project management

We project manage your solution end-to-end to achieve specific goals and meet pre-determined success criteria within the given timeframes. We provide simple step-by-step project documentation created at the beginning of the design process which aligns with your organisational objectives.

Training

With any change effort employees and leaders require a specific capability profile to meet the desired objectives. We offer custom training programs to ensure the change transition is as smooth and successful as possible.

Program maintenance

A dedicated Program Manager is assigned to offer ongoing support post-implementation. We take the time to listen to your feedback and make every effort to adapt the solution so that it is fit-for-purpose.

We recognise that leaders play a pivotal role in ensuring the change effort is successful. We stay close to your leaders and support them to transition their people from the old way to accept and embrace the new operating mode.
We strive to deliver an exceptional customer experience through an ongoing effort to streamline and align your desired solution. Changes identified are constantly evaluated in light of their efficiency, effectiveness and flexibility.
We project manage your solution end-to-end to achieve specific goals and meet pre-determined success criteria within the given timeframes. We provide simple step-by-step project documentation created at the beginning of the design process which aligns with your organisational objectives.
With any change effort employees and leaders require a specific capability profile to meet the desired objectives. We offer custom training programs to ensure the change transition is as smooth and successful as possible.
A dedicated Program Manager is assigned to offer ongoing support post-implementation. We take the time to listen to your feedback and make every effort to adapt the solution so that it is fit-for-purpose.

Download Brochure

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