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Successes

proven results, proven value

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Telecommunications

Outsourced Incident Reporting

An Australian internet service provider and a leading player in the telecommunications market. The company employs more than 2,500 staff across four countries, 80% whom are employed to directly service nearly one million customers. With a geographically dispersed workforce and international operations, the company was struggling with effectively managing workplace incidents and injuries. Key challenges included:

  • Inconsistent approach to managing health and safety issues
  • Paper-based tracking processes with poor compliance
  • Clunky forms and no automation of reporting
  • No support available for shift managers at the time of the incident or injury

The Solution

Direct Health Solutions (DHS) were engaged in 2013 to tailor and implement our industry leading IncidentTrack software and provide support via our 24×7 InjuryAssist line. The solution involved:

  • A single 1800 number to log all incidents (hazards, near misses) and injuries with InjuryAssist line
  • A simple reporting process to track incidents with photos, text and GPS
  • Converting existing paper forms to digital smart forms
  • Real time notification alerts to gain visibility and notify the right stakeholders to take action
  • Detailed inspection reports to make confident decisions and prevent future incidents/injuries
  • Ability to see real-time statistics, with easy export to CSV using the online dashboard

Results

The solution has consistently yielded positive results and improvements in the company’s safety culture, including:

  • Improved reporting compliance and quality
  • Employees feel genuinely supported
  • Reduced injuries requiring medical intervention and lost time from work
  • Better control over the process and integration with internal return to work practices
  • Managers better empowered to minimise the risk of future incidents/injuries
  • Improved employee wellbeing and engagement

Testimonials

Testimonials

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