Chat with us, powered by LiveChat

Subscribe to our news and insights

1 Step 1


proven results, proven value

Download a brochure


Outsourced Incident Reporting

An Australian internet service provider and a leading player in the telecommunications market. The company employs more than 2,500 staff across four countries, 80% whom are employed to directly service nearly one million customers. With a geographically dispersed workforce and international operations, the company was struggling with effectively managing workplace incidents and injuries. Key challenges included:

  • Inconsistent approach to managing health and safety issues
  • Paper-based tracking processes with poor compliance
  • Clunky forms and no automation of reporting
  • No support available for shift managers at the time of the incident or injury

The Solution

Direct Health Solutions (DHS) were engaged in 2013 to tailor and implement our industry leading IncidentTrack software and provide support via our 24×7 InjuryAssist line. The solution involved:

  • A single 1800 number to log all incidents (hazards, near misses) and injuries with InjuryAssist line
  • A simple reporting process to track incidents with photos, text and GPS
  • Converting existing paper forms to digital smart forms
  • Real time notification alerts to gain visibility and notify the right stakeholders to take action
  • Detailed inspection reports to make confident decisions and prevent future incidents/injuries
  • Ability to see real-time statistics, with easy export to CSV using the online dashboard


The solution has consistently yielded positive results and improvements in the company’s safety culture, including:

  • Improved reporting compliance and quality
  • Employees feel genuinely supported
  • Reduced injuries requiring medical intervention and lost time from work
  • Better control over the process and integration with internal return to work practices
  • Managers better empowered to minimise the risk of future incidents/injuries
  • Improved employee wellbeing and engagement



Similar Case Studies

Retail & Entertainment

24x7 Absence Management Service

Our client is one of Australia’s leading consumer entertainment organisations in Australia. Within 12 months, Direct Health Solutions (DHS) absence management service assisted the organisation to reduce absenteeism by 20% and positively impact operations and workforce culture. Like its industry peers, the company experiences high absenteeism resulting largely from shift work, demanding work roles and […]

Read more

Food & Beverage

24x7 Injury Management Service

The organisation is a large premium brand beverage and food company and one of the top five bottlers in the world. The company employs 6,000 employees across Australia, covering over 100 site locations as well as field employees. The client views the safety and wellbeing of its staff as a high priority, and has a […]

Read more

Public Transport

24x7 Injury Management Service

The organisation is a leading public transport company with a team of over 5,700 employees working on trains, busses, ferries and light rail services across Australia and New Zealand. The company provides bus services for a third of the city’s bus network, and has more than 1,102 staff, 46 public bus routes and 505 vehicles. […]

Read more

Download Brochure

[[[["field5","equal_to","Select a brochure"]],[["show_fields","field8"]],"and"]]
1 Step 1

Please make your selection

By submitting this contact form you are agreeing to our  Privacy Policy


Talk to us now

1 Step 1
Talk to us now
Please select your area/s of interest

By submitting this contact form you are agreeing to our Privacy Policy.