What do you need to do when an injury occurs at your worksite? Your first responsibility is to your employee, ensuring that prompt and proper treatment is available based on the severity of the injury.

In many cases managers and first aid offers do not have the clinical training or knowledge to attend to the situation appropriately. As a result many employees who have minor injuries are over-referred to a doctor. Worse yet is that the injury is not treated seriously enough, delaying treatment further.

This Is Where Telephonic Injury Triage Comes In!

DHS’ 24×7 Telephone Injury and Illness Triage provides cost effective and prompt care for your employees, from minute 1 of an incident. The service has demonstrated that claims are reduced by over 30%, delivering significant benefits to organisations.

The telephone injury triage service provides all employees immediate clinical assessment of the injury with the employee by registered nurse clinicians trained in injury and illness triage, who can determine the appropriate level of treatment necessary. In up to 40% of cases, self-management of the injury is the appropriate disposition.

For those who do need to see a GP, DHS provides access to a network over 1800 GP’s, Physiotherapists and Psychologists around Australia and New Zealand, or we can refer to your preferred company doctors.

“The opt-in rate for preferred GP’s is over 95%, further enhancing the outcome for both employee and employer”, according to DHS Managing Director, Paul Dundon.

“The service has demonstrated that claims are reduced by over 30%, delivering significant claim reduction and cost benefits to employers.”

How It Works

  1. With telephone triage, when an injury occurs, the employee or a supervisor calls our 24/7x 365 triage contact centre.
  2. The nurses utilise clinical guidelines specially designed for injury triage.
  3. A full report of the incident is captured, and a comprehensive assessment of the injured workers symptoms is conducted.
  4. Based on the level of severity of the injury, employees can be directed to follow Self Care First Aid Advice, referred to a GP, Emergency, or even an ambulance for the most acute cases.
  5. Activity Modification Advice is provided to ensure that the employee does not exacerbate the injury until appropriate treatment has been received. The nurse will debrief the supervisor about the recommendation provided, and any support that is required. Full injury report details are notified in real-time to managers and key stakeholders, and comprehensive management reporting is provided

Positive Benefits

  • Provides employees immediate clinical advice, where you do not have that in-house capability across the organisation – e.g. retail organisations, security, airlines, logistics and transport
  • The service is very cost effective
  • Access to trained Injury Triage specialists, who utilise robust clinical protocols for consistent outcomes
  • 30% + reduction in claims and potential reduction of unnecessary claims
  • A single provider for all services

Case Studies & More Information

To find out more about our case studies, or for a full presentation on this innovative approach and it’s successful outcomes, please contact us or call 1300 655 123.

About DHS

DHS is Australia’s leading provider of integrated Absence Management and Incident Recording & Injury Triage services in Australia and New Zealand. DHS works with leading employers with employees from 250 employees up to 30,000, and handle over 1750 nurse triage encounters daily.  On average we help organisations reduce absenteeism by up to 40%.