Program Overview

  • 24/7 Absence Reporting via Centralised DHS Line
  • Consistent return to work practices by management for all absences
  • Escalation to HR of complex cases
  • Early intervention for high risk employees


  • 32% reduction in absenteeism
  • 3 days lower absence per employee per annum – Around $900 per empoyee saving annually
  • Greater control over the process
  • Accurate reporting reduced un-tracked absence

Our client is Australia’s leading beef production organisations employing over 6,000 employees across multiple regional and metro locations.

The organisation identified ongoing absence management issues and sought to identify alternative and innovative approaches to absence management moving forward. Through word of mouth, DHS was recommended as an organisation with a track record in working with large organisations to reduce absenteeism.

After an internal review it was determined that whilst past initiatives had some impact, they did not last – it was time to try and outsource the program to DHS. But crucial to the system was ensuring managwers remained accountabile for absence day to day. Based on the model presented by DHS, it became clear that the AttendPro reporting system provided managers the right tools to manage absence. And with DHS handing the initial notificaiotn call, administration was taken away from HR and managers.

Key Issues

  • Inaccurate recording of employee absence
  • Volume of employees with high absence levels
  • Limited reporting for managers – clunky, and manual 
  • Limited management tools and techniques

Across the board, absence reporting was inconsistent and good managers did not have the right tools to manage absence. Processes were administrative; managers had old data from payroll, or used their own excel tracking sheets.

After a presentation by DHS and demonstration of their Reporting System, AttendPro, it was determined that this tool would really empower managers, and provide them with a consistent framework for managing ad-hoc and problematic absence.

“Contrary to initial thoughts, we found that the system would actually increase management accountability and that by working with DHS, they gave us the tools to do this in the right way: HR Director

Solution Overview

The service provides a centralized number to call for all employees to report an absence. This enables us to have all data accurately reported in AttendPro. Calls are handled by Registered Nurses, who provide ill employees with immediate medical advice 24×7.

Once a call is made, managers and workforce planning receive notifications about the absence immediately, so that resourcing plans can be modified instantly.

“We found that by offering the service 24×7, we were finding out about absence shifts much earlier than before, enabling improved resourcing”

Managers receive access to a suite of real-time absence reports, to understand employee absence levels across their teams. HR have access to the entire organisation, and can readily identify problem cases we could not do so before.

Additionally, managers had tools to complete return to work discussions with employees.

“We no longer are wondering what is happening with our absence – we have absolute clarity on our absence levels, and causes, across the entire workforce.”

In 12 months, the organisation reduced absenteeism by 32%. Across the pilot group of 2,000 employees, this saved the organisation 3 days of sick leave per person, or 6,000 sick days. This cost saving was equivalent to 26 FTE, and $1.6 million in hard financial savings.

An added benefit of the program was the access to medical advice for employees and their adult family members. The program sits with HR and employee engagement and well-being,