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Successes

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Featured case study

Retail & Entertainment

24x7 Absence Management Service

Our client is one of Australia’s leading consumer entertainment organisations in Australia. Within 12 months, Direct Health Solutions (DHS) absence management service assisted the organisation to reduce absenteeism by 20% and positively impact operations and workforce culture. Like its industry peers, the company experiences high absenteeism resulting largely from shift work, demanding work roles and […]

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Featured case study

Retail & Entertainment

24x7 Absence Management Service

Our client is one of Australia’s leading consumer entertainment organisations in Australia. Within 12 months, Direct Health Solutions (DHS) absence management service assisted the organisation to reduce absenteeism by 20% and positively impact operations and workforce culture. Like its industry peers, the company experiences high absenteeism resulting largely from shift work, demanding work roles and […]

Read more

Case studies

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Telecommunications

24x7 Absence Management Service

One of Australia’s largest internet service providers with more than 1.3 million customers as of 15 August 2011. The company is  primarily focussed on ADSL-based Internet access, using their own ADSL2+ infrastructure, reselling Telstra ADSL services and more recently in reselling the NBN.  The company also provides optical-fibre, dial-up, and voice services. An aggressive acquisition […]

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Food & Beverage

24x7 Injury Management Service

The organisation is a large premium brand beverage and food company and one of the top five bottlers in the world. The company employs 6,000 employees across Australia, covering over 100 site locations as well as field employees. The client views the safety and wellbeing of its staff as a high priority, and has a […]

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Aviation

24x7 Absence Management Service

The organisation is the flag carrier of Australia and its largest airline. In 2015, faced with the pressure to significantly reduce costs and drive improved operational outcomes, the company engaged Direct Health Solutions (DHS) to assist with designing and implementing a comprehensive absence management solution across its Contact Centre operations in Hobart, Sydney, Brisbane and […]

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Transport & Logistics

Absence Reporting Software

The company is an international courier delivery services company, and has been delivering to its customers for more than 70 years. The organisation has fully owned operations in 61 countries, and employs over 4,000 employees with customer service central to the organisation’s ethos. The company operates on a schedule and depends on its workforce to […]

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Public Transport

24x7 Injury Management Service

The organisation is a leading public transport company with a team of over 5,700 employees working on trains, busses, ferries and light rail services across Australia and New Zealand. The company provides bus services for a third of the city’s bus network, and has more than 1,102 staff, 46 public bus routes and 505 vehicles. […]

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Retail & Entertainment

24x7 Absence Management Service

Direct Health Solutions (DHS) were engaged by this major client in 2011 to implement a comprehensive absence management model, with impressive results. “DHS is an integral part of our business. Since going live with DHS in 2011, we have achieved significant absence reductions. We continue to engage DHS to help us shift our entitlement culture […]

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