Our Manifesto

Christina joined DHS in 2011 and has risen through the ranks from Telehealth Nurse, Team Leader, Nursing Operation, Program Management and now acts as senior manager for our client programs. She brings to the role almost a decade of experience in medical triage, health management, and people leadership.

With a Master of Nursing, and a Master of Clinical Counselling, Christina brings in-depth knowledge of each injury and/or illness to determine best practice management strategies to optimise recovery and empower an employee’s future wellbeing. She has an exceptional client focus and works relentlessly to custom design programs to deliver to organisational needs and exceed performance expectations.

Phil is an experienced senior business leader with industry experience across financial markets, health and safety and corporate health services. He has a genuine passion for operations and problem solving, getting a kick out of saving even a single keystroke in a process!

Phil has extensive finance and operations experience both onshore and offshore with a number of global organisations. He has managed operations teams domestically before leading various offshore teams from Sydney followed by a regional role with a US bank based in Shanghai, China.

At Direct Health Solutions (DHS) Phil leads the client facing operations teams including the Telehealth Nurses and Client Service teams and brings his experience in corporate health, infrastructure management to the table to support the organisation's growth.

John Heffernan is an independent CFO of DHS. John oversees all financial governance, accounts and audits. John has over 20 years experience acting a a director.

Craig has been working in IT since the mid 90’s firstly in Tech Support then systems integration, infrastructure and networking. Over the last decade he and his team have specialised in designing and deploying security hardened infrastructure using a variety of technologies and best industry practice.

Christine has an extensive career in management consulting, marketing, operations and sales management across industries including FMCG, banking, advertising and manufacturing. As a Business Development Manager at Direct Health Solutions (DHS), she is responsible for developing and implementing growth opportunities for the business.

Christine has strong business sense and acute financial planning and marketing skills, and is a creative thinker. She has spent the last four years driving a market shift in absence and injury management, and has helped DHS become the industry forerunner in this space. She has been instrumental in building pricing models for the business which have helped incubate new products into mature revenue-generating engines.

Melanie has over 20 years of extensive claims management experience. She holds a Diploma in Personal Injury Management and has worked as an injury management coordinator in the mining industry in Perth during the boom with experience across CTP, income protection and workers compensation.

At Direct Health Solutions (DHS) Melanie is focused on workers compensation premium management and understands injury needs to ensure a proactive approach to minimise costs and achieve timely outcomes for both employees and businesses.

Melanie has a diligent customer service approach to allow a transparent and efficient claims management process.

Karen has an extensive background in Human Resources Management and Employment Law, including exemplary results in partnering with managers to provide coaching, consultation and empowerment to help them achieve their people and performance strategy.

In her role as Program Manager with Direct Health Solutions (DHS), Karen is committed to utilising data and coaching to create solutions and continuous improvement opportunities for our clients. Karen’s approach is centered on promoting wellbeing and safety of staff, through promoting positive attendance strategies, coaching, and management techniques to our clients.

Claire is an experienced Injury Management professional with nearly 20 years working within the Victorian Workers Compensation Scheme. She has worked doing Early Intervention and Claims Management, Injury Management and Senior Mobile RTW Specialist roles within the Victorian Workcover Scheme.

Claire’s role at Direct Health Solutions (DHS) is to provide account management for our InjuryAsssist programs as well as strategic and expert Injury and Claims Management for early intervention with injuries and assistance with claims and premium management.

Claire has a strong background in effectively managing stress and psychological claims and a strategic Injury Management approach to claims based on her knowledge of the Workcover legislation and scheme.

Julie-Anne commenced with Direct Health Solutions (DHS) in 2007 and is responsible for ensuring clinical governance of our telehealth services. Julie-Anne manages the quality of the DHS case management programs, delivers clinical education programs to DHS nursing staff, oversees key medical developments brought forward, and ensures up to date clinical protocols when triaging and advising absence, injury and medical clients.

With 40 years as a nurse practitioner, Julie-Anne has worked in first, third and fourth world areas both in Australia and internationally. She has been an Assistant Director of Nursing (ADON) in highly specialised hospitals and has managed remote tertiary healthcare centres. Julie-Anne was a pioneer in establishing Nurse Practitioner roles in the acute setting.

Julie-Anne’s career history is impressive. She has not only been a medical researcher, but has extensive experience in specialised intensive care nursing, emergency nursing, remote area nursing, mental health nursing, paediatrics, and cardiac care. Julie-Anne continues to run the educator teaching for indigenous students qualifying as Aboriginal Health Practitioners where they have a provider number.

With a plethora of high-quality aptitudes, Julie-Anne is well placed in ensuring the DHS nursing operations supports continuous improvement in the quality of our services as well as safeguarding high standards of care for our clients. Julie-Anne sits on the DHS Executive Team in a clinical advisory capacity and is without question an asset to the business.

Alison is DHS'  financial controller. Alison joined DHS in 2015 and  works closely with the Managing Director to ensure quality financial governance practices are adhered to. Alison has an extensive backgrouned in Accounting and financial governance.