Pre-Employment Medical Services - Direct Health Solutions

Welcome to the Direct Health Solutions suite of specialist employee and pre-employment medical assessments, specifically designed for HR departments to streamline and improve the pre-employment and periodic medical assessment process, and candidate experience.

Key features

Access our national network of doctors, physiotherapists, psychologists, pathologists and more
Customise your medical assessments at all stages of the employment life-cycle
Exceptional service across every metro, regional and rural area across Australia, with over 4,700 providers and 2,300 locations
Transform your medical assessment strategy with DHS and MedTrack, a revolutionary platform used to manage end to end medical service programs quickly and at scale

Discover the Medtrack platform

Save time with our fully customisable medical assessments, personalised to the requirements of the role, be it pre, during or post-employment.

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Rapidly streamline and scale the end to end process of medical assessments with our future-fit MedTrack software solution.

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Get the support you need fast, with our team of allied health and occupational experts, offering specialist services to support your medical program needs.

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Exceptional results across major industry sectors across Australia

Transport

Waste Management

Manufacturing

Mining

Health care

Construction

Logistics and Supply Chain

Warehousing

Agriculture and farming

Testimonials

"The data I am receiving from DHS is helping us build better insights into what's going on in the business. The program is also providing additional insight into other areas that were not always there for us.”

EHS Director - 24 x7 Injury Management Solution

"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."

GM Human Resources - Absence Management Software Solution

"The program enabled open and fair reporting of all workplace injuries. We are proud to have achieved measurable and permanent change in our health and safety practices. Each year we continue to save millions of dollars in workers comp premiums.”

Head of Health & Safety - 24x7 Injury Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff. The impact this has had culturally on our business is huge."

Health & Safety Manager - Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We have successfully embedded return to work practices and wellbeing management. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change."

GM Table Games - 24x7 Absence Management Service

"In the first year we reduced our lost time injury frequency rate by 56%. As a result of the program we were nominated for an award from our insurer. Our hours lost due to injury also reduced by 70% in the first year. The results have been nothing short of stunning."

WHSE Leader - 24x7 Injury Management Service

EHS Director - 24 x7 Injury Management Solution

GM Human Resources - Absence Management Software Solution

Health & Safety Manager - Injury Management Software Solution

GM Table Games - 24x7 Absence Management Service

WHSE Leader - 24x7 Injury Management Service

Insights

View all Insights

The fundamental role of pre-employment medical testing for organisational success

In today’s competitive business landscape, organisations strive to optimise productivity and ensure a safe work environment for their employees. One key aspect of achieving these goals is the implementation of comprehensive...

Public holiday absences: managing employee sick leave to ensure workplace efficiency

As Easter approaches, workplaces often find themselves grappling with the challenge of employee absenteeism. While time off is essential for rejuvenation and work-life balance, there is a growing concern about employees...

Safeguarding workplaces - the crucial role of drug and alcohol testing

In today’s fast-paced and demanding world, ensuring a safe and healthy work environment is paramount. A crucial safeguard is drug and alcohol testing, which fosters a workplace culture that prioritises well-being, reduces...

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"employment medical programs"

The fundamental role of pre-employment medical testing for organisational success

"absence management"

Public holiday absences: managing employee sick leave to ensure workplace efficiency

"employment medical programs"

Safeguarding workplaces - the crucial role of drug and alcohol testing

"absence management"

Managing employee absenteeism: the importance of prioritising employee wellbeing and the cost of ignoring it

In light of the recent pandemic and increased emphasis on employee wellbeing and mental health in the workplace, there has been a shift in the way companies manage employee absenteeism. With the rise in popularity of remote...

"absence management","employment medical programs","injury management","workers compensation"

Paving the way for improved recovery and return to work outcomes

When an employee is unable to work due to an illness or injury, early communication is key to improving recovery and return to work outcomes. In fact,research in Australiasuggests that when contact is made with an injured...

"absence management","employment medical programs","injury management","workers compensation"

Embracing new dimensions of return to work

Grabbing breakfast on-the-go, rushing to catch public transportation, or getting stuck in bumper-to-bumper traffic in order to work the traditional 9-to-5 is no longer the standard for many in the workforce in Australia and...

"absence management"

Managing Absenteeism is a major challenge for HR and Management

"blogs"

Managing pre-employment medicals? Ask these key questions

Screening of prospective employees prior to commencing employment has a number of benefits, such a reduction in injury rates, medical costs and absence from work due to injury. If you’re serious about transforming your...

"blogs"

What are employment medicals and why do you need them?

In today’s fast-paced working environment, having a reliable, healthy and productive workforce is critical to ensure business continuity. Screening of prospective employees prior to commencing employment can significantly...

"blogs"

The business benefits of a data-driven workforce

Many businesses are sitting on a minefield of workplace and staff data – data that can curb workforce absenteeism and save millions of dollars.

"blogs"

Checklist: Why telehealth is critical to cutting the cost of absenteeism

The pandemic has flipped the script on ways of working, forcing organisations to rethink how to manage absenteeism and wellbeing in more efficient, agile and innovative ways. In this article, we take a look at how telehealth...

"blogs"

10 Smart ways to modernise absence management

We believe effective workplace absence management can empower your organisation to transform workforce wellbeing and productivity, cut costs and boost the bottom line.

"blogs"

Checklist: How well do you know the 'health' of your workforce?

Absenteeism is a significant indicator of the health and wellbeing of your workforce – high rates could indicate more serious organisational issues. Let's take a look at a few quick tips to help you monitor and improve the...

"blogs"

Absenteeism is costing your business more than you think

Workforce absenteeism is costing businesses millions, and the statistics are shocking. If left unchecked, it can have adverse impacts across a business, as well as signal wider problems, such as workplace health and safety,...

"blogs"

Rapid antigen testing scaled up to help boost business continuity

The leading Australian employee services and platform provider leverages Roche’s innovative rapid antigen test digital tools and scientific solutions to rapidly deploy over 80,000 tests in a month.

"free resources"

Rapid Antigen Testing : Quick guide

Rapid antigen testing (RAT) is a screening tool to help detect COVID-19 and can help ensure the health, wellbeing and productivity of your workforce. Plus, it opens up significant logistical and operational benefits to your...

"blogs"

Rapid Antigen Testing: Onsite Covid Rapid Antigen Testing Services

We are pleased to offer you our Rapid Antigen Screening and Lab-based PCR screening in all capital cities and major metropolitan areas across Australia(subject to availability)

"white papers"

Free guide | The key to reducing absenteeism in Australia

We have developed a guide to assist employers to better understand common absence management challenges, and to provide an industry leading strategy for reducing unwanted unplanned leave.

Fill out the form below and you will...

"blogs"

Practical strategies for managing absenteeism

The annual cost of sickness absence has climbed to almost $30 billion for Australian organisations, according to a surveypublished recently by Direct Health Solutions. Here is some practical advice and guidance for HR and...

"free resources"

Free playbook | HR case management software

The onset of COVID-19 has brought about significant change in the way organisations manage employee relations issues and conduct investigations. Coupled with an increasingly litigious workforce and a rise in workforce mental...

VacTrack at Work - Track who has had the vaccine

With the COVID vaccine rollout underway, it is important to be prepared and develop comprehensive return to work plans and health and safety measures for your staff.

"webinars and events"

AbsenceTrack live webinar - Wednesday, 18 November @ 11am

In this 30-minute webinar, our CEO will take you through the impact of COVID-19 on employee absenteeism, latest absence management trends, and how...

"playbooks"

Free playbook | HR case management software

"blogs"

Absence Typologies - the psychology of motivated absenteeism

For decades, need-based theories of motivation have emphasised the importance of need fulfillment on employee motivation and behavior. Applied to the management of employee absenteeism, organisations should seek to address...

"blogs"

7 common scenarios that need HR case management software

There are several things to consider when deciding the timing for implementing HR case management software, but often it’s changing circumstances that drive the need for a new system. In this blog post, we take a look at...

"blogs"

How HR case management software reduces risk

It only takes a single serious ER issue to turn into a fiscal and reputational organisation-wide disaster. This is particularly true in the current operating environment. COVID-19 has seen workforces scatter, and employees...

"blogs"

Is your home-grown HR case management system effective?

Many organisations have ‘home grown’ HR case management approaches including google docs, spreadsheets, IT servers, and manual files. And while it may seem more cost effective to manage ER issues on an ad-hoc basis in-house,...

"webinars and events"

Live demo webinar of ERTrack in action - watch now

Listen to our CEO deliver a virtual tour of the ERTrack Platform and learn how our employee relations technology can help you effectively identify, track, and investigate employee issues - it's the only technology platform...

"free resources"

Selecting the right HR case management software

Choosing the right HR case management solution is crucial, both from a financial and efficiency perspective. However, given the market's fragmentation, not all are created equally - or even truly created to handle the...

"free resources"

Making the business case for HR case management

Buy in from the top is not always easy. However, the financial case for HR case management is clear. What we do know is that employee relations technology helps organisations deliver an exceptional ROI - in this case 520%...

"free resources"

Do you need HR case management software

HR case management software systems or software solutions offer a powerful technology platform enabling HR departments to use one, centralised database, to manage employee relations issues and case investigations.

...

"blogs"

Pandemic driving the need for HR case management software

"blogs"

Are you prepared for National Safe Work Month?

2020 has been a year that has catapulted us through challenge after challenge. As we look forward to constructive ways to navigate through adversity, health and wellbeing has become more critically important than ever before.

"blogs","free resources"

The value of employment medical assessments

Research indicates that the screening of prospective employees prior to commencing employment are likely to have reduced rates of injury, reduced medical costs resulting from injury and reduced absence from work due to...

"white papers"

Free white paper | Technology use and the Bradford Factor

The Bradford Factor or Bradford Formula is used in HR management as a means of measuring employee absenteeism. It is a simple formula that calculates a score for each employee by applying a relative weighting to his or her...

"blogs"

August Press Release | HRD & HR Dive Digital News

Our new Employee Relations Benchmarking Study finds Australian organisations have been caught unawares by COVID-19 and are struggling to track and manage their changing workforce.

Featured article on Human Resources Director...

"blogs"

Are your internal resources consumed with COVID-19 issues?

Did you know that you can outsource some or all of your pandemic response needs to us? We have established a large COVID-19 team to deliver programs designed to minimise the impacts of the pandemic, create confidence amongst...

"webinars and events"

Free webinar | Future-proof your workforce post COVID-19

Listen to injury expert Lisa Anderson and guest psychologist Annabel Rees deliver a rich and insightful 45-minute webinar on how to successfully transition your workforce into the 'new normal' whilst nurturing employee...

"free resources"

Are you supporting the mental health of your workforce?

Prior to COVID-19 mental health has been an increasingly critical workplace issue. Now, mental health is expected to be the most significant issue any employer will have to manage in their workforce.

"research surveys"

2020 Employee Relations Benchmarking Survey

We are proud to release our First Employee Relations Benchmarking Survey 2020. The study provides employee relations and HR professionals, including business leaders with valuable information that will build effective teams,...

"white papers"

Free white paper | Managing absenteeism during a pandemic

The onset of COVID-19 has brought about a step change in the way organisations need to manage workplace absenteeism and employee health, now and into the future. The role of telehealth has emerged as an essential tool to...

"free resources"

Do you need absence management software?

Download the 12-item checklist to help you review your current processes and systems and identify if there is a need for your organisation to implement a new absence management solution.

"blogs"

Are you unlocking the value of your absenteeism data?

Workforce data can be a powerful tool to not only track and monitor the health of your workforce, but also identify trends and tipping points and to more effectively manage HR cases and issues and escalate them before a...

"blogs"

Managing mental wellbeing of your remote workforce

Mental health has become an increasingly important workplace issue, and this was prior to COVID-19. Now, mental health is expected to be the most significant issue any employer will have to manage in their workforce.

"blogs"

Do you understand the true 'health' of your workforce?

Do you understand the current health of your workforce? In other words, do you have a deep understanding of why employees are taking time off? Do you know what is causing illness and injury? Can you analyse data to discover...

"blogs"

What it takes to manage a remote workforce

HR is used to being hands-on with employees, and face to face meetings and check-ins are a key component of this. This includes key aspects to management such as onboarding, injury and illness management, return to work,...

"blogs"

Why managing absenteeism matters

A recent Citrix Survey of 580 Australians reports that at least 50% of the workforce will be remote for the remainder of 2020, and there is some debate as to whether a workforce will ever look the same as it once did. This...

"blogs"

COVID-19 telehealth calls on the rise again

As employees are starting to return to the workplace, we are experiencing a spike in call volumes again. Last week our COVID-19 related call volumes increased 100%.

It is expected that returning to work will likely...

"blogs"

Employee relations issues on the rise as a result of COVID-19

Despite remote work, COVID-19 will not bring employee relations issues to a halt. In fact, it's actually creating new challenges employers must navigate.

It might be easy to assume that employee relations issues would reduce...

"blogs"

7 quick tips for best practice HR case management

Good HR practices increase staff loyalty, decrease turnover, and reduce legal and regulatory risk. This is especially true now as the business world moves towards more remote working environments. Keeping employees happy and...

"blogs"

Leveraging technology to build an engaged workforce

Over the past decade, there’s been a huge paradigm shift in the use of technology to support employee relations. Some organisations are taking advantage of technology specifically built for these purposes, however most still...

"blogs"

The critical role of telehealth and technology in the 'new normal'

Due to a scattered and fearful workforce, there has been a significant uptake of telehealth services since the outbreak of COVID-19, and healthcare providers have scaled their solutions to expand their scope of delivery.

"blogs"

COVID-19 and the recent rise in psychological injuries

Risk management for employers is equally as important to address the known, visible risks now, as it is to address the latent, foreseeable risks in the future. Hundreds of employees across the nation have already lodged...

"blogs"

Beyond the pandemic and risk prevention strategies

The restrictions around isolation are easing in all States and Territories, which is leaving organisations with a new challenge of how to do the right thing and prevent a new wave of COVID-19 spreading in the community.

"white papers"

Free white paper | Guide to the future of work

According to the Department of Health, the Coronavirus curve has flattened, and Australia has managed the pandemic well. The overall proportion of COVID-19 cases under investigation in each State or Territory is also...

"blogs"

Using ERTrack to record and manage employee issues

Managing employee relations has never been more important, from documenting and tracking issues, to resolving the issue itself. Subscribe to ERTrack and you will receive three months free, with no upfront costs to align the...

"blogs"

The pandemic is set to reshape the healthcare industry

Which-50 Magazine, one of Australia’s leading technology business publications, interviewed our CEO and Founder. The interview formed part of Which-50's four part Disruption Series, which examines how Australia's digital...

"blogs"

Our CEO talks live on Ticker Newsroom about COVID-19

Our CEO and Founder talks live on Ticker Newsroom about the impact of COVID-19 on workplaces, and how we responded in the early stages of the pandemic and the role of telehealth.TickerTV is run by Ahron Young - former Sky...

"blogs"

Why managing absenteeism is critical during COVID-19

Our CEO and Founder discusses why managing absenteeism is critical as the pandemic unfolds. He emphasises absenteeism is set to rise up to 40% and reveals the challenges employers need to be prepared for in the months ahead.

"blogs"

Empowering employers through telehealth solutions

Our CEO and Founder explains why telehealth solutions are important in times of crises and how a range of tele-doctor, tele-nurse, tele-physio and tele-psych services, combined with the right innovative strategy is critical...

"blogs"

Telehealth reduces anxiety levels among remote workers

Our CEO and Founder explains how employers can leverage telehealth to help alleviate employees feeling confused and stressed in these volatile times. The time is now for businesses to help employees feel less anxious during...

"blogs"

Telehealth providing care for all Australians

Our CEO and Founder explains how telehealth is a critical delivery model to ensure employees have access to the right care at the right time.

"blogs"

New & innovative COVID-19 solutions

We recognise that businesses need to pivot quickly in response to COVID-19 and so we have streamlined our telehealth and technology platforms to better support the health and safety of your workforce during this crisis.

"blogs"

Maintaining staff wellbeing amid COVID-19

The current COVID-19 pandemic is creating pain points across the world. From health care to retail, finance to telcos, Australian businesses have had to pivot quickly.

"blogs"

Managing absenteeism during COVID-19

Absenteeism is surging across Australian workplaces, and it is unlikely to ease up any time soon. Through our 24x7 telehealth absence management service and industry leading AbsenceTrack and COVID-19 identification and case...

"blogs"

Coronavirus Hotline: 24/7 service for employers

We have established a 24/7 Coronavirus Hotline for employers to assist managing the response to the current pandemic. This service is now LIVE!

Employers around Australia and the world are rapidly putting in place their...

"blogs"

New COVID-19 Tracker & Case Management Software

Our COVID-19 Tracker & Case Management Software module is a customisable tool to track and manage the impact of COVID-19 across your organisation.

As the impact of COVID continues to disrupt business, we have developed an...

"blogs"

How to reduce absenteeism by up to 40%

We have assisted hundreds of organisations in Australia and New Zealand to implement best practice, evidence based absence programs, that have, on average reduced absenteeism levels by 25%.

"blogs"

What employers need to know about coronavirus

With 15 cases reported in Australia, there is increasing concern from Australian and New Zealand workplaces about the risk of coronavirus, and if there are any steps that employers should be taking to prevent the potential...

"blogs"

What employers need to know about measuring absenteeism

Accurately measuring the true rate of absenteeism may sound simple, but many organisations get it wrong. Be clear on what information you need in your absenteeism statistics, and validate the calculations used to produce an...

"blogs"

Legal considerations regarding coronavirus

The legal considerations around coronavirus are a key focus for all businesses in the midst of pandemic planning.

You may be faced with employees restricted from returning to Australia, which can have a significant impact on...

"blogs"

Our absence programs slash absence rates by 40%

An absence management strategy is a complex interaction of process, reporting systems, management action and employee behaviour, not to mention workplace culture and engagement. Through centralisation of absence recording,...

"blogs"

How to combat non-genuine absence

If you’ve been in management for any period of time, you have no doubt had experience with employees who needed time off just a little too often – or too regularly – to be credible. That said, many managers are wary of...

"research surveys"

2016 Absence Management & Wellbeing Survey

Absenteeism levels per employee per year in Australia have increased by about 10.5% from 8.6 days to 9.5 days, according to our 2016 Absence Management and Wellbeing Survey Report.

"blogs"

Outsourcing absence management trend

Managing absenteeism

Outsourcing absence management programs is a rapidly increasing trend due to the high levels of absenteeism in Australia, the associated costs and the impact on employee health and organisational...

"research surveys"

2019 Absence Management & Wellbeing Survey

We are delighted to release the 11^thedition of our Absence Management and Wellbeing Survey results for Australian organisations.

The analysis is based on the results provided by 104 organisations across Australia, who...

"research surveys"

2017 Absence Management & Wellbeing Survey

We are pleased to release our latest Absence Management and Wellbeing Survey results for Australian organisations.

In 2017, employee absenteeism rates increased from 9.5 days to 9.7 days per employee per annum, an increase...

"webinars and events"

Free webinar | How to manage sick leave expert panel

By Direct Health Solutions

On 21st November 2018 our CEO and James Matteson (Partner at Bartier Perry Lawyers) ran an Absence Management Expert Panel, with 140 attending the webinar in total, on how to manage sick leave.

The...

"blogs"

Guidelines for managing short-term absenteeism

Authored by Lucy Rowlands, Head of Psychology

Short term absenteeism is the most problematic absence behavior to manage. Alongside standard return-to-work interviews, clear guidelines should be established about when to...

"webinars and events"

Free webinar | Join the pre-employment revolution

On 4th October 2018 we held a webinar on our new approach to on-line pre-employment assessment. 58interested participants attended to discover the advantages of identifying ‘people risks’ early to enhance the health,...

"webinars and events"

Training webinar | Managing absenteeism

On the 31st May 2018 we facilitated an absence management training webinar with 75 front-line leaders, supervisors, mid-level managers, and HR professionals attending. The webinar covered the following key topics:

"webinars and events"

OHS Leaders Summit | Early intervention injury triage

Jon Baker (Head of Health and Safety at Coca Cola Amatil) alongside our CEO co-presented a workshop at the OHS Leaders Summit Australia on Early Intervention Injury Triage. They spoke on how the evidence supporting the...

How much can you save

Absence rate

Number of employees

Number of employees

Number of Injuries

Employment Medical Services

Key features

Discover the Medtrack platform

Exceptional results across major industry sectors across Australia

Testimonials

Insights

The fundamental role of pre-employment medical testing for organisational success

Public holiday absences: managing employee sick leave to ensure workplace efficiency

Safeguarding workplaces - the crucial role of drug and alcohol testing

The fundamental role of pre-employment medical testing for organisational success

Public holiday absences: managing employee sick leave to ensure workplace efficiency

Safeguarding workplaces - the crucial role of drug and alcohol testing

Managing employee absenteeism: the importance of prioritising employee wellbeing and the cost of ignoring it

Paving the way for improved recovery and return to work outcomes

Embracing new dimensions of return to work

Managing Absenteeism is a major challenge for HR and Management

Managing pre-employment medicals? Ask these key questions

What are employment medicals and why do you need them?

The business benefits of a data-driven workforce

Checklist: Why telehealth is critical to cutting the cost of absenteeism

10 Smart ways to modernise absence management

Checklist: How well do you know the 'health' of your workforce?

Absenteeism is costing your business more than you think

Rapid antigen testing scaled up to help boost business continuity

Rapid Antigen Testing : Quick guide

Rapid Antigen Testing: Onsite Covid Rapid Antigen Testing Services

Free guide | The key to reducing absenteeism in Australia

Practical strategies for managing absenteeism

Free playbook | HR case management software

VacTrack at Work - Track who has had the vaccine

AbsenceTrack live webinar - Wednesday, 18 November @ 11am

Free playbook | HR case management software

Absence Typologies - the psychology of motivated absenteeism

7 common scenarios that need HR case management software

How HR case management software reduces risk

Is your home-grown HR case management system effective?

Live demo webinar of ERTrack in action - watch now

Selecting the right HR case management software

Making the business case for HR case management

Do you need HR case management software

Pandemic driving the need for HR case management software

Are you prepared for National Safe Work Month?

The value of employment medical assessments

Free white paper | Technology use and the Bradford Factor

August Press Release | HRD & HR Dive Digital News

Are your internal resources consumed with COVID-19 issues?

Free webinar | Future-proof your workforce post COVID-19

Are you supporting the mental health of your workforce?

2020 Employee Relations Benchmarking Survey

Free white paper | Managing absenteeism during a pandemic

Do you need absence management software?

Are you unlocking the value of your absenteeism data?

Managing mental wellbeing of your remote workforce

Do you understand the true 'health' of your workforce?

What it takes to manage a remote workforce

Why managing absenteeism matters

COVID-19 telehealth calls on the rise again

As employees are starting to return to the workplace, we are experiencing a spike in call volumes again. Last week our COVID-19 related call volumes increased 100%.

Employee relations issues on the rise as a result of COVID-19

7 quick tips for best practice HR case management

Leveraging technology to build an engaged workforce

The critical role of telehealth and technology in the 'new normal'

COVID-19 and the recent rise in psychological injuries

Beyond the pandemic and risk prevention strategies

Free white paper | Guide to the future of work

Using ERTrack to record and manage employee issues

The pandemic is set to reshape the healthcare industry

Our CEO talks live on Ticker Newsroom about COVID-19

Why managing absenteeism is critical during COVID-19

Empowering employers through telehealth solutions

Telehealth reduces anxiety levels among remote workers

Telehealth providing care for all Australians

New & innovative COVID-19 solutions

Maintaining staff wellbeing amid COVID-19

Managing absenteeism during COVID-19