Our Manifesto

in pursuit of a healthier workplace

 

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Our manifesto

In the early 2000’s Paul Dundon seized the opportunity to build the first company in Australia to introduce a nurse-led telehealth absence management service, and later an injury triage service and medical advice line.

Today we operate the country’s largest 24×7 telehealth nurse contact centre providing medical triage and management advice, and referral to Australia’s most extensive preferred network of occupationally trained doctors, nurses, physiotherapists, and psychologists.

We are the ‘go to’ organisation for early intervention absence management, injury management, safety and incident management, and medical services spanning pre-employment testing, on-line health assessments, and more.

We exist to transform businesses and the working lives of all Australians.

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Our values

Innovation
We continuously develop new and innovative ways of working. We create sustainable value for our clients.

Ingenuity
We leverage domain specific expertise to solve complex business problems. We are led by industry experts.

Tech savvy
We are the experts in online data analytics and reporting. We turn data into actionable insights.

Service-oriented
We are driven by the best interests of our clients. Client satisfaction is at the core of our business decisions.

Compassion
We believe in supporting employees for the right reasons. We put employees first.

Our management team

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Paul Dundon

Founder & Managing Director

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Paul is the founder and brains trust of Direct Health Solutions (DHS). In the early 2000’s he spotted an obvious gap in the Australian marketplace when it came to absenteeism management. Human resources were behind the eight-ball compared to their international counterparts. Paul seized the opportunity to build the first company in Australia to adopt a nurse-led absence management service, and later an injury medical triage model.

With nearly two decades of investment in the company’s telehealth and technology platforms, DHS is the ‘go to’ organisation for early intervention absence and injury management, and specialist preventative health solutions. Paul is the leading commentator in the media and advisor to government on absence management and the entitlement culture, and its financial impact. Paul is firmly committed to the evolution of the DHS brand, and has ambitious plans to secure the largest national footprint of absence, injury, and preventative health clients.

Connect with Paul Dundon on Linkedin
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Lucy Rowlands

Chief Organisational Psychologist

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Prior to joining Direct Health Solutions (DHS), Lucy was integral to building one of Australia’s largest and most successful leadership development firms, now providing services internationally. In 2004, she joined DHS and applied her expertise in business psychology and organisation design and development to build a suite of targeted products and strategies for the company. Lucy is an integral member of the DHS Executive Team and sits on the Board as a Strategic Advisory Consultant.

Today DHS is the ‘go to’ organisation for early intervention absence and injury management, and specialist preventative health solutions. Lucy manages an impressive portfolio of top tier clients to develop overarching wellbeing frameworks that strategically deliver reductions in absenteeism, enhance psychological wellbeing, and improve engagement and performance. Lucy is passionate about facilitating positive organisational change outcomes.

Connect with Lucy Rowlands on Linkedin
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Lisa Anderson

General Manager Client Solutions

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With a background in competitive sport, Lisa is passionate about people and performance. She has taken the same drive and dedication that made her successful in sport and applied it into every aspect of organisational life. Lisa has worked in employer, insurer and consultancy roles across a variety of industry sectors including retail, hospitality, construction and professional services.

Lisa has been a leader in human resources, health, safety, injury management and wellbeing for the past 18 years. She is highly ambitious and thrives when tackling complex business challenges. She loves to think outside of the box and apply best practice approaches with currency and agility. Such interventions have saved organisations millions of dollars in direct compensation costs as well as improved employee health and wellbeing outputs.

Connect with Lisa Anderson on Linkedin
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Phil James

General Manager Operations

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Phil is an experienced senior business leader with industry experience across financial markets, health and safety and corporate health services. He has a genuine passion for operations and problem solving, getting a kick out of saving even a single keystroke in a process!

Phil has extensive finance and operations experience both onshore and offshore with a number of global organisations. He has managed operations teams domestically before leading various offshore teams from Sydney followed by a regional role with a US bank based in Shanghai, China.

At DHS Phil leads the client facing operations teams including the Telehealth Nurses and Client Service teams and brings his experience in corporate health, infrastructure management to the table to support the organisation's growth.

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Christine Hauser

Business Development Manager

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Christine has an extensive career in management consulting, marketing, operations and sales management across industries including FMCG, banking, advertising and manufacturing. As a Business Development Manager at Direct Health Solutions (DHS), she is responsible for developing and implementing growth opportunities for the business.

Christine has strong business sense and acute financial planning and marketing skills, and is a creative thinker. She has spent the last four years driving a market shift in absence and injury management, and has helped DHS become the industry forerunner in this space. She has been instrumental in building pricing models for the business which have helped incubate new products into mature revenue-generating engines.

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Natalie Barker

Client Relationship Manager

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Natalie has worked in the workplace health sector for over 10 years supporting a variety of industries including financial services, retail, hospitality, utilities, education, healthcare and transport.

Natalie has a qualification in occupational therapy and since her early days as a health professional, she has expanded her career taking in a variety of roles encompassing case management, injury management advisory, customer engagement and relationship management.

Natalie is a clear communicator with demonstrated ability to quickly and effectively build rapport and develop partnerships with diverse stakeholders.

She is passionate about creating tailored solutions that achieve positive outcomes for her clients – minimising the impact of workplace injury and related workplace costs by promoting prevention, early intervention and return to work strategies.

Melanie Meyrick

Injury Program Manager

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Melanie has over 20 years of extensive claims management experience. She holds a Diploma in Personal Injury Management and has worked as an injury management coordinator in the mining industry in Perth during the boom with experience across CTP, income protection and workers compensation.

At Direct Health Solutions (DHS) Melanie is focused on workers compensation premium management and understands injury needs to ensure a proactive approach to minimise costs and achieve timely outcomes for both employees and businesses.

Melanie has a diligent customer service approach to allow a transparent and efficient claims management process.

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Karen Samuel

Absence Program Manager

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Karen has an extensive background in Human Resources Management and Employment Law, including exemplary results in partnering with managers to provide coaching, consultation and empowerment to help them achieve their people and performance strategy.

In her role as Program Manager with Direct Health Solutions (DHS), Karen is committed to utilising data and coaching to create solutions and continuous improvement opportunities for our clients. Karen’s approach is centered on promoting wellbeing and safety of staff, through promoting positive attendance strategies, coaching, and management techniques to our clients.

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Christina Wunder

Program Manager

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Christina has been with Direct Health Solutions (DHS) since 2011. She was initially employed as a Registered Nurse in the Nurse Contact Centre and then moved into a Team Leader role. She is now a Program Manager for DHS injury clients. She brings to the role almost a decade of experience in medical triage, health management, and people leadership.

With a Master of Nursing, and a Master of Clinical Counselling, Christina brings in-depth knowledge of each injury and/or illness to determine best practice management strategies to optimise recovery and empower an employee’s future wellbeing. She has an exceptional client focus and works relentlessly to custom design programs to deliver to organisational needs and exceed performance expectations.

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Belinda Hua

Program Manager

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Belinda is responsible for managing and delivering absence management solutions to Direct Health Solutions (DHS) clients. As an Organisational Psychologist, Belinda has the perfect skill-set to provide evidence-based organisational development interventions that positively contribute to a client’s people, productivity and profitability.

Belinda draws on 13 years of psychological research and proven strategies to influence how people act, think and feel at work. She is driven by how to create impactful change and improve wellbeing in the workplace. Belinda has a strong focus on client experience, growth and engagement, and a tenacious analytical eye for business outcomes.

Connect with Belinda Hua on Linkedin

Claire Hunter

Account Manager & Strategic Injury Management Advisor

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Claire is an experienced Injury Management professional with nearly 20 years working within the Victorian Workers Compensation Scheme. She has worked doing Early Intervention and Claims Management, Injury Management and Senior Mobile RTW Specialist roles within the Victorian Workcover Scheme.

Claire’s role at Direct Health Solutions (DHS) is to provide account management for our InjuryAsssist programs as well as strategic and expert Injury and Claims Management for early intervention with injuries and assistance with claims and premium management.

Claire has a strong background in effectively managing stress and psychological claims and a strategic Injury Management approach to claims based on her knowledge of the Workcover legislation and scheme.

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Florian Menard

Reporting Analyst & Client Service Manager

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Florian has been working with Direct Health Solutions (DHS) for the past 7 years overseeing the maintenance of all IT systems and processes, including system performance, data analysis, client integration, and reporting. He is also responsible for identifying and streamlining client service processes and procedures for efficient customer service delivery. Florian is responsible for managing the Client Service Team and ensuring the highest possible response times.

With a Ph.D. in Applied Chemistry, Florian has the ability to apply scientific principles and theories to answer a specific question and solve real-world problems. He is constantly focused on innovation and improvement, and believes there is always a better way. He has a penchant for technology and is an expert in Excel, Report Builder, SQL Reporting, and Power BI. He loves to monitor the latest trends in reporting and service delivery to facilitate best practice for all our clients.

Connect with Florian Menard on Linkedin
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Pina Critoph

Operations Team Leader

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Pina is an experienced People Leader with a passion for driving high performing teams and delivering an outstanding customer experience.

She has a Masters in Psychology and has used her educational background in a variety of roles in both the Workers Compensation and Life Insurance industries. She brings a wealth of knowledge in injury management and people management to ensure that  operational and strategic goals are achieved within her team.

At Direct Health Solutions (DHS) she is responsible for managing the Telehealth and Client Service Team – providing guidance, direction and leadership. This approach ensures DHS clients receive the best possible treatment outcomes for their injured workers so that they can reach their pre-injury capacities as quickly as possible.

Connect with Pina Critoph on Linkedin

Testimonials

"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."

GM Human Resources
Absence Management Software Solution

DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games.

GM Human Resources
Absence Management Software Solution

“The program enabled open and fair reporting of all workplace injuries. We have successfully achieved measurable and permanent change in our health and safety practices.”

Head of Health & Safety
24x7 Injury Management Service

In the first year alone we achieved absence reductions of 27% and a reduction in our sick leave costs. Year on year we reap the benefits of the program with results as high as 45% below pre-DHS levels."

GM Human Resources
24x7 Absence Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff."

Health & Safety Manager
Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Table Games
24x7 Absence Management Service

"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."

GM Human Resources
Absence Management Software Solution

DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games.

GM Human Resources
Absence Management Software Solution

“The program enabled open and fair reporting of all workplace injuries. We have successfully achieved measurable and permanent change in our health and safety practices.”

Head of Health & Safety
24x7 Injury Management Service

In the first year alone we achieved absence reductions of 27% and a reduction in our sick leave costs. Year on year we reap the benefits of the program with results as high as 45% below pre-DHS levels."

GM Human Resources
24x7 Absence Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff."

Health & Safety Manager
Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Table Games
24x7 Absence Management Service

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