Our Manifesto

in pursuit of a healthier workplace

 

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Our manifesto

In the early 2000’s Paul Dundon seized the opportunity to build the first company in Australia to introduce a nurse-led telehealth absence management service, and later an injury triage service and medical advice line.

Today we operate the country’s largest 24×7 telehealth nurse contact centre providing medical triage and management advice, and referral to Australia’s most extensive preferred network of occupationally trained doctors, nurses, physiotherapists, and psychologists.

We are the ‘go to’ organisation for early intervention absence management, injury management, safety and incident management, and medical services spanning pre-employment testing, on-line health assessments, and more.

We exist to transform businesses and the working lives of all Australians.

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Our values

Innovation
We continuously develop new and innovative ways of working. We create sustainable value for our clients.

Ingenuity
We leverage domain specific expertise to solve complex business problems. We are led by industry experts.

Tech savvy
We are the experts in online data analytics and reporting. We turn data into actionable insights.

Service-oriented
We are driven by the best interests of our clients. Client satisfaction is at the core of our business decisions.

Compassion
We believe in supporting employees for the right reasons. We put employees first.

Our management team

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Paul Dundon

Founder & Managing Director

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Paul is the founder and brains trust of Direct Health Solutions (DHS). In the early 2000’s he spotted an obvious gap in the Australian marketplace when it came to absenteeism management. Human resources were behind the eight-ball compared to their international counterparts. Paul seized the opportunity to build the first company in Australia to adopt a nurse-led absence management service, and later an injury medical triage model.

With nearly two decades of investment in the company’s telehealth and technology platforms, DHS is the ‘go to’ organisation for early intervention absence and injury management, and specialist preventative health solutions. Paul is the leading commentator in the media and advisor to government on absence management and the entitlement culture, and its financial impact. Paul is firmly committed to the evolution of the DHS brand, and has ambitious plans to secure the largest national footprint of absence, injury, and preventative health clients.

Connect with Paul Dundon on Linkedin
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Lucy Rowlands

Business Psychologist & OD Specialist

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Prior to joining Direct Health Solutions (DHS), Lucy was integral to building one of Australia’s largest and most successful leadership development firms, now providing services internationally. In 2004, she joined DHS and applied her expertise in business psychology and organisation design and development to build a suite of targeted products and strategies for the company. Lucy is an integral member of the DHS Executive Team and sits on the Board as a Strategic Advisory Consultant.

Today DHS is the ‘go to’ organisation for early intervention absence and injury management, and specialist preventative health solutions. Lucy manages an impressive portfolio of top tier clients to develop overarching wellbeing frameworks that strategically deliver reductions in absenteeism, enhance psychological wellbeing, and improve engagement and performance. Lucy is passionate about facilitating positive organisational change outcomes.

Connect with Lucy Rowlands on Linkedin
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Christina Wunder

General Manager - Customer Solutions

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Christina joined DHS in 2011 and has risen through the ranks from Telehealth Nurse, Team Leader, Nursing Operation, Program Management and now acts as senior manager for our client programs. She brings to the role almost a decade of experience in medical triage, health management, and people leadership.

With a Master of Nursing, and a Master of Clinical Counselling, Christina brings in-depth knowledge of each injury and/or illness to determine best practice management strategies to optimise recovery and empower an employee’s future wellbeing. She has an exceptional client focus and works relentlessly to custom design programs to deliver to organisational needs and exceed performance expectations.

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Phil James

General Manager Operations

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Phil is an experienced senior business leader with industry experience across financial markets, health and safety and corporate health services. He has a genuine passion for operations and problem solving, getting a kick out of saving even a single keystroke in a process!

Phil has extensive finance and operations experience both onshore and offshore with a number of global organisations. He has managed operations teams domestically before leading various offshore teams from Sydney followed by a regional role with a US bank based in Shanghai, China.

At Direct Health Solutions (DHS) Phil leads the client facing operations teams including the Telehealth Nurses and Client Service teams and brings his experience in corporate health, infrastructure management to the table to support the organisation's growth.

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John Hefferan

Chief Financial Officer

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John Heffernan is an independent CFO of DHS. John oversees all financial governance, accounts and audits. John has over 20 years experience acting a a director.

Connect with John Hefferan on Linkedin
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Craig Brady

Head of IT Security and Infrastructure

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Craig has been working in IT since the mid 90’s firstly in Tech Support then systems integration, infrastructure and networking. Over the last decade he and his team have specialised in designing and deploying security hardened infrastructure using a variety of technologies and best industry practice.

Connect with Craig Brady on Linkedin
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Christine Hauser

Commercial & Business Development Manager

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Christine has an extensive career in management consulting, marketing, operations and sales management across industries including FMCG, banking, advertising and manufacturing. As a Business Development Manager at Direct Health Solutions (DHS), she is responsible for developing and implementing growth opportunities for the business.

Christine has strong business sense and acute financial planning and marketing skills, and is a creative thinker. She has spent the last four years driving a market shift in absence and injury management, and has helped DHS become the industry forerunner in this space. She has been instrumental in building pricing models for the business which have helped incubate new products into mature revenue-generating engines.

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Melanie Meyrick

Senior Injury Program Manager

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Melanie has over 20 years of extensive claims management experience. She holds a Diploma in Personal Injury Management and has worked as an injury management coordinator in the mining industry in Perth during the boom with experience across CTP, income protection and workers compensation.

At Direct Health Solutions (DHS) Melanie is focused on workers compensation premium management and understands injury needs to ensure a proactive approach to minimise costs and achieve timely outcomes for both employees and businesses.

Melanie has a diligent customer service approach to allow a transparent and efficient claims management process.

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Florian Menard

Data & Systems Manager

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Florian has been working with Direct Health Solutions (DHS) for the past 7 years overseeing the maintenance of all IT systems and processes, including system performance, data analysis, client integration, and reporting. He is also responsible for identifying and streamlining client service processes and procedures for efficient customer service delivery. Florian is responsible for managing the Client Service Team and ensuring the highest possible response times.

With a Ph.D. in Applied Chemistry, Florian has the ability to apply scientific principles and theories to answer a specific question and solve real-world problems. He is constantly focused on innovation and improvement, and believes there is always a better way. He has a penchant for technology and is an expert in Excel, Report Builder, SQL Reporting, and Power BI. He loves to monitor the latest trends in reporting and service delivery to facilitate best practice for all our clients.

Connect with Florian Menard on Linkedin
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Karen Samuel

Absence Program Manager

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Karen has an extensive background in Human Resources Management and Employment Law, including exemplary results in partnering with managers to provide coaching, consultation and empowerment to help them achieve their people and performance strategy.

In her role as Program Manager with Direct Health Solutions (DHS), Karen is committed to utilising data and coaching to create solutions and continuous improvement opportunities for our clients. Karen’s approach is centered on promoting wellbeing and safety of staff, through promoting positive attendance strategies, coaching, and management techniques to our clients.

Claire Hunter

Account Manager & Strategic Injury Management Advisor

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Claire is an experienced Injury Management professional with nearly 20 years working within the Victorian Workers Compensation Scheme. She has worked doing Early Intervention and Claims Management, Injury Management and Senior Mobile RTW Specialist roles within the Victorian Workcover Scheme.

Claire’s role at Direct Health Solutions (DHS) is to provide account management for our InjuryAsssist programs as well as strategic and expert Injury and Claims Management for early intervention with injuries and assistance with claims and premium management.

Claire has a strong background in effectively managing stress and psychological claims and a strategic Injury Management approach to claims based on her knowledge of the Workcover legislation and scheme.

Julie-Anne Gleeson

Telehealth Clinical Governance Lead

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Julie-Anne commenced with Direct Health Solutions (DHS) in 2007 and is responsible for ensuring clinical governance of our telehealth services. Julie-Anne manages the quality of the DHS case management programs, delivers clinical education programs to DHS nursing staff, oversees key medical developments brought forward, and ensures up to date clinical protocols when triaging and advising absence, injury and medical clients.

With 40 years as a nurse practitioner, Julie-Anne has worked in first, third and fourth world areas both in Australia and internationally. She has been an Assistant Director of Nursing (ADON) in highly specialised hospitals and has managed remote tertiary healthcare centres. Julie-Anne was a pioneer in establishing Nurse Practitioner roles in the acute setting.


Julie-Anne’s career history is impressive. She has not only been a medical researcher, but has extensive experience in specialised intensive care nursing, emergency nursing, remote area nursing, mental health nursing, paediatrics, and cardiac care. Julie-Anne continues to run the educator teaching for indigenous students qualifying as Aboriginal Health Practitioners where they have a provider number.


With a plethora of high-quality aptitudes, Julie-Anne is well placed in ensuring the DHS nursing operations supports continuous improvement in the quality of our services as well as safeguarding high standards of care for our clients. Julie-Anne sits on the DHS Executive Team in a clinical advisory capacity and is without question an asset to the business.

Connect with Julie-Anne Gleeson on Linkedin

Alison Stapley

Financial Controller

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Alison is DHS'  financial controller. Alison joined DHS in 2015 and  works closely with the Managing Director to ensure quality financial governance practices are adhered to. Alison has an extensive backgrouned in Accounting and financial governance.

Connect with Alison Stapley on Linkedin

Testimonials

"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."

GM Human Resources - Absence Management Software Solution

"The program enabled open and fair reporting of all workplace injuries. We are proud to have achieved measurable and permanent change in our health and safety practices. Each year we continue to save millions of dollars in workers comp premiums.”

Head of Health & Safety - 24x7 Injury Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff. The impact this has had culturally on our business is huge."

Health & Safety Manager - Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We have successfully embedded return to work practices and wellbeing management. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change."

GM Table Games - 24x7 Absence Management Service

"In the first year we reduced our lost time injury frequency rate by 56%. As a result of the program we were nominated for an award from our insurer. Our hours lost due to injury also reduced by 70% in the first year. The results have been nothing short of stunning."

 WHSE Leader - 24x7 Injury Management Service

"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."

GM Human Resources - Absence Management Software Solution

"The program enabled open and fair reporting of all workplace injuries. We are proud to have achieved measurable and permanent change in our health and safety practices. Each year we continue to save millions of dollars in workers comp premiums.”

Head of Health & Safety - 24x7 Injury Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff. The impact this has had culturally on our business is huge."

Health & Safety Manager - Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We have successfully embedded return to work practices and wellbeing management. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change."

GM Table Games - 24x7 Absence Management Service

"In the first year we reduced our lost time injury frequency rate by 56%. As a result of the program we were nominated for an award from our insurer. Our hours lost due to injury also reduced by 70% in the first year. The results have been nothing short of stunning."

 WHSE Leader - 24x7 Injury Management Service

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