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Are your internal resources consumed with COVID-19 issues?

Are your internal resources consumed with COVID-19 issues?

Did you know that you can outsource some or all of your pandemic response needs to Direct Health Solutions? We have established a large COVID-19 team to deliver programs designed to minimise the impacts of the pandemic, create confidence amongst your workforce, and demonstrate to employees that you genuinely care about their health and safety.

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Free expert webinar - future-proof your workforce post COVID-19

Listen to injury expert Lisa Anderson and guest psychologist Annabel Rees deliver a rich and insightful 45 minute webinar on how to successfully transition your workforce into the 'new normal' whilst nurturing employee ...

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Are you supporting the mental health of your workforce?

Prior to COVID-19 mental health has been an increasingly critical workplace issue. Now, mental health is expected to be the most significant issue any employer will have to manage in their workforce.


A message from our CEO

We are proud to release our First Employee Relations Benchmarking Survey 2020. The study provides employee relations and HR professionals, including business leaders with valuable information that will build effective teams, ...


Managing absenteeism during a pandemic

The onset of COVID-19 has brought about a step change in the way organisations need to manage workplace absenteeism and employee health, now and into the future. The role of telehealth has emerged as an essential tool to ...


Do you need absence management software?

Download the 12-item checklist to help you review your current processes and systems and identify if there is a need for a new absence management solution. 


Are you unlocking the value of your absenteeism data?

Workforce data can be a powerful tool to not only track and monitor the health of your workforce, but also identify trends and tipping points and to more effectively manage HR cases and issues and escalate them before a ...


Managing mental wellbeing of your remote workforce

Mental health has become an increasingly important workplace issue, and this was prior to COVID-19. Now, mental health is expected to be the most significant issue any employer will have to manage in their workforce.


Do you understand the true 'health' of your workforce?

Do you understand the current health of your workforce? In other words, do you have a deep understanding of why employees are taking time off? Do you know what is causing illness and injury? Can you analyse data to discover ...


What it takes to manage a remote workforce

HR is used to being hands-on with employees, and face to face meetings and check-ins are a key component of this. This includes key aspects to management such as onboarding, injury and illness management, return to work, ...


Why managing absenteeism matters

A recent Citrix Survey of 580 Australians reports that at least 50% of the workforce will be remote for the remainder of 2020, and there is some debate as to whether a workforce will ever look the same as it once did. This ...


COVID-19 telehealth calls on the rise again

Authored by Paul Dundon   As employees are starting to return to the workplace, we are experiencing a spike in  call volumes again. Last week our COVID-19 related call volumes increased 100%.   It is expected that returning ...


Employee relations issues on the rise as a result of COVID-19

Despite remote work, COVID-19 will not bring employee relations issues to a halt. In fact, it's actually creating new challenges employers must navigate. It might be easy to assume that employee relations issues would reduce ...

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7 quick tips for best practice HR case management

Authored by Lucy Rowlands Good HR practices increase staff loyalty, decrease turnover, and reduce legal and regulatory risk. This is especially true now as the business world moves towards more remote working environments. ...

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Leveraging technology to build an engaged workforce

Thought Leadership by Lucy Rowlands Over the past decade, there’s been a huge paradigm shift in the use of technology to support employee relations. Some organisations are taking advantage of technology specifically built ...

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The critical role of telehealth and technology in the 'new normal'

Due to a scattered and fearful workforce, there has been a significant uptake of telehealth services since the outbreak of COVID-19, and healthcare providers have scaled their solutions to expand their scope of delivery.

COVID-19 and the recent rise in psychological injuries

Risk management for employers is equally as important to address the known, visible risks now, as it is to address the latent, foreseeable risks in the future. Hundreds of employees across the nation have already lodged ...

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Beyond the pandemic and risk prevention strategies

The restrictions around isolation are easing in all States and Territories, which is leaving organisations with a new challenge of how to do the right thing and prevent a new wave of COVID-19 spreading in the community.

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ERTrack - 3 month free trial

Managing employee relations has never been more important, from documenting and tracking issues, to resolving the issue itself. Subscribe to ERTrack and you will receive three months free, with no upfront costs to align the ...


The pandemic is set to reshape the healthcare industry

Which-50 Magazine, one of Australia’s leading technology business publications interviewed the CEO and Founder of Direct Health Solutions, Paul Dundon. The interview formed part of Which-50's four part Disruption Series, ...


Paul Dundon talks live on Ticker Newsroom about COVID-19

Direct Health Solutions CEO and Founder Paul Dundon talks live on Ticker Newsroom about the impact of COVID-19 on workplaces, and how DHS responded in the early stages of the pandemic and the role of telehealth. TickerTV is ...

Why managing absenteeism is critical during COVID-19

Direct Health Solutions CEO and Founder Paul Dundon discusses why managing absenteeism is critical as the pandemic unfolds. He emphasises absenteeism is set to rise up to 40%, and reveals the challenges employers need to be ...


Empowering employers through telehealth solutions

Direct Health Solutions CEO and Founder Paul Dundon explains why telehealth solutions are important in times of crises and how a range of tele-doctor, tele-nurse, tele-physio and tele-psych services, combined with the right ...


Telehealth reduces anxiety levels among remote workers

Direct Health Solutions CEO and Founder Paul Dundon explains how employers can leverage telehealth to help alleviate employees feeling confused and stressed in these volatile times. The time is now for businesses to help ...


Telehealth providing care for all Australians

Direct Health Solutions CEO and Founder Paul Dundon explains how telehealth is a critical delivery model to ensure employees have access to the right care at the right time.


New & innovative COVID-19 solutions

We recognise that businesses need to pivot quickly in response to COVID-19 and so we have streamlined our telehealth and technology platforms to better support the health and safety of your workforce during this crisis.


Maintaining staff wellbeing amid COVID-19

The current COVID-19 pandemic is creating pain points across the world. From health care to retail, finance to telcos, Australian businesses have had to pivot quickly.


Managing absenteeism during COVID-19

Absenteeism is surging across Australian workplaces and it is unlikely to ease up any time soon. Through our 24x7 telehealth absence management service and industry leading AbsenceTrack and COVID-19 identification and case ...

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Coronavirus Hotline: 24/7 service for employers

We have established a 24/7 Coronavirus Hotline for employers to assist managing the response to the current pandemic. This service is now LIVE! Employers around Australia and the world are rapidly putting in place their ...


New COVID-19 tracking & case management software

We have seen a 15% increase in absenteeism this week, and with the situation surrounding COVID-19 changing daily, employers are struggling to manage the evolving landscape. DHS want to support your increase in case ...

How to reduce absenteeism by up to 40%

At Direct Health Solutions, we have assisted hundreds of organisations in Australia and New Zealand to implement best practice, evidence based absence programs, that have, on average reduced absenteeism levels by 25%.


What employers need to know about coronavirus

With 15 cases reported in Australia, there is increasing concern from Australian and New Zealand workplaces about the risk of coronavirus, and if there are any steps that employers should be taking to prevent the potential ...


What employers need to know about measuring absenteeism

Accurately measuring the true rate of absenteeism may sound simple, but many organisations get it wrong. Be clear on what information you need in your absenteeism statistics, and validate the calculations used to produce an ...


Legal considerations regarding coronavirus

The legal considerations around coronavirus are a key focus for all businesses in the midst of pandemic planning. You may be faced with employees restricted from returning to Australia, which can have a significant impact on ...


Our absence programs slash absence rates by 40%

An absence management strategy is a complex interaction of process, reporting systems, management action and employee behaviour, not to mention workplace culture and engagement. Through centralisation of absence recording, ...


How to combat non-genuine absence

If you’ve been in management for any period of time, you have no doubt had experience with employees who needed time off just a little too often – or too regularly – to be credible. That said, many managers are wary of ...


2019 Absence Management & Wellbeing Survey

Absence Levels Employee absence increased from 9.7 days in 2017 to 11.2 days per employee per annum in 2019. This is an increase of one and half days, or 15%. The median was 9.9 days per annum. 37% of respondent ...


2016 Absence Management & Wellbeing Survey

Absenteeism rates in Australia Absenteeism levels per employee per year in Australia have increased by about 10.5% from 8.6 days to 9.5 days, according to DHS’ 2016 Absence Management and Wellbeing Survey Report.


Outsourcing absence management trend

Managing absenteeism Outsourcing absence management programs is a rapidly increasing trend due to the high levels of absenteeism in Australia, the associated costs and the impact on employee health and organisational ...


2019 Absence Management & Wellbeing Survey

We are delighted to release the 11th edition of our Absence Management & Wellbeing Survey results for Australian organisations. The analysis is based on the results provided by 104 organisations across Australia, who ...


Management guide to reducing absenteeism

Absence management is much more than just relying on medical certificates to  manage it. You are invited to download our guide to assist you to better understand some common challenges, and provides you with a  framework to ...


2017 Absence Management & Wellbeing Survey

We are pleased to release our latest Absence Management & Wellbeing Survey results for Australian organisations. In 2017, employee absenteeism rates increased from 9.5 days to 9.7 days per employee per annum, an increase of ...


How to manage sick leave expert panel

By Direct Health Solutions On 21st November, 2018 Paul Dundon and James Matteson (Partner at Bartier Perry Lawyers) ran an Absence Management Expert Panel, with 140 attending the webinar in total, on how to manage sick ...


Guidelines for managing short-term absenteeism

Authored by Lucy Rowlands, Head Psychologist Short term absenteeism is the most problematic absence behavior to manage. Alongside standard return-to-work interviews, clear guidelines should be established about when to first ...


Practical strategies for absence managers

The annual cost of sickness absence has climbed to almost $30 billion for Australian organisations, according to a surveypublished recently by Direct Health Solutions. Here is some practical advice and guidance for HR and ...


How to use the Bradford Factor to reduce absenteeism

One of the most common mechanisms for managing employee absenteeism when dealing with absence is the Bradford Factor.


Join the pre-employment revolution

On 4th October, 2018 Direct Health Solutions held a webinar on our new approach to on-line pre-employment assessment. 58interested participants attended to discover the advantages of identifying ‘people risks’ early to ...


Absence management training

On the 31st May, 2018 Direct Health Solutions facilitated an absence management training webinar with 75 front-line leaders,supervisors, mid level managers, and HR professionals attending. The webinar covered the following ...


Coca Cola Amatil & Paul Dundon co-present

Jon Baker (Head of Health and Safety at Coca Cola Amatil) and Paul Dundon co-presented a workshop at the OHS LeadersSummit Australia on Early Intervention Injury Triage. They spoke on how the evidence supporting the ...

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