The current COVID-19 pandemic is creating pain points across the world. From health care to retail, finance to telcos, Australian businesses have had to pivot quickly.
In this feature article published in CEO Magazine, Direct Health Solutions' CEO and Founder Paul Dundon explores the current challenges individuals and businesses face, and what can be done to effectively manage staff in these unprecedented circumstances.
"It’s clearly a very difficult, confusing and stressful time for every business and individual in Australia. It’s a situation that many businesses are simply unprepared for. In the past two weeks alone, the Direct Health Solutions’ 24/7 COVID-19 hotline handled over 4,000 calls, with a worrying 80% of callers indicating they were unclear of the guidelines, and 65% of callers indicating they were anxious. Meanwhile, 25% of calls alerted as requiring to isolate or eligible to be referred for testing."