Injury Management - Direct Health Solutions

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A 24×7 service providing injury triage and management advice following employee injury or illness. Our telehealth nurses utilise best practice decision protocols to triage an injury/illness, providing employees with immediate first aid and functional activity advice. Our service provides a simple process for employees to report an injury/illness, automates and standardises HR processes and workflows, and provides real-time reporting of all injuries/illness, and their status.

In the event that medical intervention is required, our team will coordinate priority appointments with our preferred company doctor and allied health provider network. Our injury management service results in a healthier and more engaged workforce, and an improved safety culture.

How our injury triage service works

Report an injury

Injury reported to 24-hour injury triage and medical advice lines. Provides a rapid response around the clock.
Nurse triage

Nurse triages symptoms and uses decision protocols to determine best practice management.
Immediate advice

Immediate first aid advice, functional and activity advice, as well as treatment recommendations.
Notification

Instant notification and key documentation sent to relevant stakeholders across the business via email / SMS.
Medical referral

Full concierge service via extensive preferred medical and allied health provider network.
Follow up

Fully customised follow up programs to ensure expedited recovery and sustainable return to work outcomes.
Reporting

Real-time portal of all injury data collected and sophisticated management dashboards for trend reporting.

How our injury triage service works

Report injury

Injury reported to 24-hour medical triage line

Nurse triage

Nurse triages symptoms and uses decision protocols to determine best practice management

Immediate advice

Immediate first aid advice, functional and activity advice, as well as treatment recommendations

Notification

Instant notification to key stakeholders via email / SMS

Medical referral

Full concierge service via extensive preferred medical and allied health provider network

Follow up

Fully customised follow up programs to ensure expedited recovery and sustainable return to work outcomes

Reporting

Real-time portal of all injury data collected and sophisticated management dashboards for trend reporting

Testimonials

"The data I am receiving from DHS is helping us build better insights into what's going on in the business. The program is also providing additional insight into other areas that were not always there for us.”

EHS Director - 24 x7 Injury Management Solution

"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."

GM Human Resources - Absence Management Software Solution

"The program enabled open and fair reporting of all workplace injuries. We are proud to have achieved measurable and permanent change in our health and safety practices. Each year we continue to save millions of dollars in workers comp premiums.”

Head of Health & Safety - 24x7 Injury Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff. The impact this has had culturally on our business is huge."

Health & Safety Manager - Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We have successfully embedded return to work practices and wellbeing management. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change."

GM Table Games - 24x7 Absence Management Service

"In the first year we reduced our lost time injury frequency rate by 56%. As a result of the program we were nominated for an award from our insurer. Our hours lost due to injury also reduced by 70% in the first year. The results have been nothing short of stunning."

WHSE Leader - 24x7 Injury Management Service

EHS Director - 24 x7 Injury Management Solution

GM Human Resources - Absence Management Software Solution

Health & Safety Manager - Injury Management Software Solution

GM Table Games - 24x7 Absence Management Service

WHSE Leader - 24x7 Injury Management Service

Case studies

View all case studies

Managing Absenteeism in the Mining Sector

24x7 Injury Management Service

South 32 is a leading, globally diversified mining organisation. South32 turned to DHS’ AbsenceAssist service and digital reporting tools from their range of Absence Management Solutions....

Sims Metal Management

24x7 Injury Management Service

Sims Metal Management is the world's largest metal recycler, operating in 50 sites across Australia and New Zealand. DHS helped Sims to not only streamline the management of workplace injuries...

Hospitality

Reduction in Absenteeism delivered through a Telehealth & Workforce Analytics Service

Case Study Key Findings

Strong ROI: 22% reduction in absenteeism resulting in $1.2 million saved annually
Impressive Compliance: 95% of...

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How much can you save

Absence rate

Number of employees

Number of employees

Number of Injuries

InjuryAssist

How our injury triage service works