InjuryAssist

24×7 service providing injury triage and management advice following employee injury or illness

 

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2025 Absence Management and Wellbeing Survey

How our injury triage service works

Report injury

Injury reported to 24-hour medical triage line

Nurse triage

Nurse triages symptoms and uses decision protocols to determine best practice management

Immediate advice

Immediate first aid advice, functional and activity advice, as well as treatment recommendations

Notification

Instant notification to key stakeholders via email / SMS

Medical referral

Full concierge service via extensive preferred medical and allied health provider network

Follow up

Fully customised follow up programs to ensure expedited recovery and sustainable return to work outcomes

Reporting

Real-time portal of all injury data collected and sophisticated management dashboards for trend reporting

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Case studies

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Managing Absenteeism in the Mining Sector

24x7 Injury Management Service

South 32 is a leading, globally diversified mining organisation. South32 turned to our AbsenceAssist service and digital reporting tools from their range of Absence Management Solutions....

Sims Metal Management

24x7 Injury Management Service

Sims Metal Management is the world's largest metal recycler, operating in 50 sites across Australia and New Zealand. We helped Sims to not only streamline the management of workplace injuries...

Hospitality

Reduction in Absenteeism delivered through a Telehealth & Workforce Analytics Service

Case Study Key Findings

  • Strong ROI:  22% reduction in absenteeism resulting in $1.2 million saved annually
  • Impressive Compliance: 95% of...