InjuryAssist

24×7 service providing injury triage and management advice following employee injury or illness

 

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A 24×7 service providing injury triage and management advice following employee injury or illness. Our telehealth nurses utilise best practice decision protocols to triage an injury/illness, providing employees with immediate first aid and functional activity advice. Our service provides a simple process for employees to report an injury/illness, automates and standardises HR processes and workflows, and provides real-time reporting of all injuries/illness, and their status.

In the event that medical intervention is required, our team will coordinate priority appointments with our preferred company doctor and allied health provider network. Our injury management service results in a healthier and more engaged workforce, and an improved safety culture.

How our injury triage service works

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    Report an injury

    Injury reported to 24-hour injury triage and medical advice lines. Provides a rapid response around the clock.

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    Nurse triage

    Nurse triages symptoms and uses decision protocols to determine best practice management.

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    Immediate advice

    Immediate first aid advice, functional and activity advice, as well as treatment recommendations.

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    Notification

    Instant notification and key documentation sent to relevant stakeholders across the business via email / SMS.

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    Medical referral

    Full concierge service via extensive preferred medical and allied health provider network.

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    Follow up

    Fully customised follow up programs to ensure expedited recovery and sustainable return to work outcomes.

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    Reporting

    Real-time portal of all injury data collected and sophisticated management dashboards for trend reporting.

How our injury triage service works

Report injury

Injury reported to 24-hour medical triage line

Nurse triage

Nurse triages symptoms and uses decision protocols to determine best practice management

Immediate advice

Immediate first aid advice, functional and activity advice, as well as treatment recommendations

Notification

Instant notification to key stakeholders via email / SMS

Medical referral

Full concierge service via extensive preferred medical and allied health provider network

Follow up

Fully customised follow up programs to ensure expedited recovery and sustainable return to work outcomes

Reporting

Real-time portal of all injury data collected and sophisticated management dashboards for trend reporting

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Testimonials

"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."

GM Human Resources
Absence Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Human Resources
Absence Management Software Solution

"The program enabled open and fair reporting of all workplace injuries. We have successfully achieved measurable and permanent change in our health and safety practices.”

Head of Health & Safety
24x7 Injury Management Service

"In the first year alone we achieved absence reductions of 27% and a reduction in our sick leave costs. Year on year we reap the benefits of the program with results as high as 45% below pre-DHS levels."

GM Human Resources
24x7 Absence Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff."

Health & Safety Manager
Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Table Games
24x7 Absence Management Service

"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."

GM Human Resources
Absence Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Human Resources
Absence Management Software Solution

"The program enabled open and fair reporting of all workplace injuries. We have successfully achieved measurable and permanent change in our health and safety practices.”

Head of Health & Safety
24x7 Injury Management Service

"In the first year alone we achieved absence reductions of 27% and a reduction in our sick leave costs. Year on year we reap the benefits of the program with results as high as 45% below pre-DHS levels."

GM Human Resources
24x7 Absence Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff."

Health & Safety Manager
Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Table Games
24x7 Absence Management Service

Case studies

View all case studies

Retail & Entertainment

24x7 Absence Management Service

Direct Health Solutions (DHS) were engaged by this major client in 2011 to implement a comprehensive absence ...

Telecommunications

24x7 Absence Management Service

One of Australia’s largest internet service providers with more than 1.3 million customers as of 15 August 2011. ...

Food & Beverage

 24x7 Injury Management Service

The organisation is a large premium brand beverage and food company and one of the top five bottlers in the ...

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