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Download now: 2023 Absence management and wellbeing report

Managing Absenteeism in the Mining Sector

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South 32 is a leading, globally diversified mining organisation. South32 turned to DHS’ AbsenceAssist service and digital reporting tools from their range of Absence Management  Solutions. Employees call the 24/7 healthline to receive health advice and report their absence with immediate notification to managers and rostering.

With a large number of employees to manage,  South32 was finding it increasingly difficult to manage employee absenteeism manually from spreadsheets and track fragmented employee correspondence, emails and various phone calls to different parties. This system caused more problems for the operation and site managers, as they could not keep track of who was not present for their shift.

South32 turned to DHS’ AbsenceAssist service and digital reporting tools from their range of Absence Management  Solutions. Employees call the 24/7 healthline to receive health advice and report their absence with immediate notification to managers and rostering.

“Before we turned to DHS, there were no clear expectations of what people needed to do when they were absent. We were inundated with phone calls and emails, there was no real cohesive way to manage absentees,” says Rebecca de Vos, Human Resources Lead at South32.

To read more about how South 32 and DHS partnered to reduce absenteeism and enhance the process for managing unplanned leave, download the full case study here.