DHS: Direct Health Solutions

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What we do

We help businesses manage employee absenteeism, workplace injuries, employee relations cases, and provide employment medical services across Australia and New Zealand.

Direct Health Solutions operates Australia’s largest privately run 24×7 telehealth nurse contact centre which is supported by a national network of over 4,500 medical and allied health providers, including doctors, physiotherapists, psychologists, pathology providers and specialists. Each year we handle in excess of 500,000 cases.

AbsenceTrack, IncidentTrack, MedTrack and ERTrack are four specialist technology platforms our customers use to centralise absence, injury, health and employee relations cases, all in one place.

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Our expertise

Absence
Management

Helping organisations manage and reduce employee absenteeism through our 24x7 telehealth service and specialist AbsenceTrack software.

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Injury
Management

Helping organisations manage injury response, providing immediate triage, referral and follow up to reduce workers compensation claims.

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Medical
Services

Employment medical programs including pre-employment medicals, periodic/compliance medicals, drug and alcohol and specialist services.

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HR Case
Management

Specialist and market leading HR case management platform that provides HR a centralised system to manage all employee relations cases.

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Our software

Industry leading absence management software that allows you to record, monitor and manage employee absenteeism in real-time. AbsenceTrack combines powerful dashboards and insight tools, and workflow functionality to drive management accountability. Our software is customisable and scalable, providing complete visibility of your organisation’s workforce.

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Safety and incident management software to track, monitor and manage workplace incidents and injuries. With an intelligent investigation module, IncidentTrack has the ability to report issues, hazards, and near misses on the spot. Our software has embedded powerful safety data analytics to identify emerging issues and manage organisational risks.

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Achieve consistency and revolutionise the way that you track, investigate and analyse HR issues. Delivering a superb user experience ERTrack provides fast case creation, case management workflows, customised actions, alerts and secure information storage.

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MedTrack is a specialist medical assessment platform developed to streamline the end to end process of medical assessments from pre-employments through to any type of employment medical screening.

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How much can you save

Absence Management Injury Management

Absence rate

Number of employees

Estimated days lost for

Total cost of absence

$ 0.00

We could save you (25%)

$ 0.00

Number of Employees

Number of Injuries

Cost of injuries

$ 0.00

We could save you (25%)

$ 0.00

Testimonials

"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."

GM Human Resources
Absence Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Human Resources
Absence Management Software Solution

"The program enabled open and fair reporting of all workplace injuries. We have successfully achieved measurable and permanent change in our health and safety practices.”

Head of Health & Safety
24x7 Injury Management Service

"In the first year alone we achieved absence reductions of 27% and a reduction in our sick leave costs. Year on year we reap the benefits of the program with results as high as 45% below pre-DHS levels."

GM Human Resources
24x7 Absence Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff."

Health & Safety Manager
Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Table Games
24x7 Absence Management Service

GM Human Resources
Absence Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Human Resources
Absence Management Software Solution

GM Human Resources
24x7 Absence Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff."

Health & Safety Manager
Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Table Games
24x7 Absence Management Service

Insights

Get our latest updates, survey results, blogs and webinars on absence management, injury management, HR case management and employment medical services.

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Our platforms

Our telehealth and software platforms are designed to help our customers reduce absenteeism rates, workers compensation costs, manage employee risk and boost employee engagement and wellbeing. Our platforms turn data into action.

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