In the early 2000’s Sedgwick Health Solutions (formally Direct Health Solutions), was established as the first company in Australia to introduce a nurse-led telehealth absence management service.
Today we operate the country’s largest 24×7 telehealth nurse contact centre providing medical triage and management advice, and referral to Australia’s most extensive preferred network of occupationally trained doctors, nurses, physiotherapists, and psychologists.
We are the ‘go to’ organisation for early intervention absence management, injury management, safety and incident management, and medical services spanning pre-employment testing, on-line health assessments, and more. We exist to transform businesses and the working lives of all Australians.
EMPATHY
The work we do it meaningful.
GROWTH
What happens next is up to us.
ACCOUNTABILITY
Being all in is the only way to be.
INCLUSION
Good ideas come from everywhere.
COLLABORATION
Teamwork makes the dream bigger.
Christina joined Sedgwick Health Solutions in 2011 and has risen through the ranks from Telehealth Nurse, Team Leader, Nursing Operation, Program Management and is now the Head of Direct Health Solutions. She brings to the role almost a decade of experience in medical triage, health management, and people leadership.
With a Master of Nursing, and a Master of Clinical Counselling, Christina brings in-depth knowledge of each injury and/or illness to determine best practice management strategies to optimise recovery and empower an employee’s future wellbeing. She has an exceptional client focus and works relentlessly to custom design programs to deliver to organisational needs and exceed performance expectations.
Christine has an extensive career in management consulting, marketing, operations and sales management across industries including FMCG, banking, advertising and manufacturing. As a Business Development Manager at Sedgwick Health Solutions, she is responsible for developing and implementing growth opportunities for the business.
Christine has strong business sense and acute financial planning and marketing skills, and is a creative thinker. She has spent the last four years driving a market shift in absence and injury management, and has helped us become the industry forerunner in this space. She has been instrumental in building pricing models for the business which have helped incubate new products into mature revenue-generating engines.
Karen has an extensive background in Human Resources Management and Employment Law, including exemplary results in partnering with managers to provide coaching, consultation and empowerment to help them achieve their people and performance strategy.
In her role as Program Manager with Sedgwick Health Solutions, Karen is committed to utilising data and coaching to create solutions and continuous improvement opportunities for our clients. Karen’s approach is centered on promoting wellbeing and safety of staff, through promoting positive attendance strategies, coaching, and management techniques to our clients.
Chloe joined Sedgwick Health Solutions in 2019 and has consistently demonstrated exceptional capability, dedication, and leadership. Over the years, she has progressed through a variety of roles across client service, the Telehealth Centre, medical services, and program management—gaining a deep and holistic understanding of Sedgwick Health Solutions operations.
In her current role as Operations Manager, Chloe provides strategic leadership and direction to ensure the efficient and effective delivery of Sedgwick Health Solutions' absence, injury, and medical services. She works closely with the Telehealth Team Leader and Program Management functions to drive operational excellence and position Sedgwick Health Solutions for future growth.
Chloe’s commitment to quality, her collaborative approach, and her operational insight makes her an invaluable part of the Sedgwick Health Solutions leadership team.
Claire is an experienced Injury Management professional with nearly 20 years working within the Victorian Workers Compensation Scheme. She has worked doing Early Intervention and Claims Management, Injury Management and Senior Mobile RTW Specialist roles within the Victorian Workcover Scheme.
Claire’s role at Sedgwick Health Solutions is to provide account management for our InjuryAsssist programs as well as strategic and expert Injury and Claims Management for early intervention with injuries and assistance with claims and premium management.
Claire has a strong background in effectively managing stress and psychological claims and a strategic Injury Management approach to claims based on her knowledge of the Workcover legislation and scheme.
Julie-Anne commenced with Sedgwick Health Solutions in 2007 and is responsible for ensuring clinical governance of our telehealth services. Julie-Anne manages the quality of the Sedgwick Health Solutions case management programs, delivers clinical education programs to Sedgwick Health Solutions nursing staff, oversees key medical developments brought forward, and ensures up to date clinical protocols when triaging and advising absence, injury and medical clients.
With 40 years as a nurse practitioner, Julie-Anne has worked in first, third and fourth world areas both in Australia and internationally. She has been an Assistant Director of Nursing (ADON) in highly specialised hospitals and has managed remote tertiary healthcare centres. Julie-Anne was a pioneer in establishing Nurse Practitioner roles in the acute setting.
Julie-Anne’s career history is impressive. She has not only been a medical researcher, but has extensive experience in specialised intensive care nursing, emergency nursing, remote area nursing, mental health nursing, paediatrics, and cardiac care. Julie-Anne continues to run the educator teaching for indigenous students qualifying as Aboriginal Health Practitioners where they have a provider number.
With a plethora of high-quality aptitudes, Julie-Anne is well placed in ensuring the Sedgwick Health Solutions nursing operations supports continuous improvement in the quality of our services as well as safeguarding high standards of care for our clients. Julie-Anne sits on the Sedgwick Health Solutions Executive Team in a clinical advisory capacity and is without question an asset to the business.
Alison is Sedgwick Health Solutions' financial controller. Alison joined Sedgwick Health Solutions in 2015 and works closely with the Head of Sedgwick Health Solutions to ensure quality financial governance practices are adhered to. Alison has an extensive backgrouned in accounting and financial governance.
Connect with Alison Stapley on Linkedin"The data I am receiving from Sedgwick Health Solutions is helping us build better insights into what's going on in the business. The program is also providing additional insight into other areas that were not always there for us.”
EHS Director - 24 x7 Injury Management Solution
"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."
GM Human Resources - Absence Management Software Solution
"The program enabled open and fair reporting of all workplace injuries. We are proud to have achieved measurable and permanent change in our health and safety practices. Each year we continue to save millions of dollars in workers comp premiums.”
Head of Health & Safety - 24x7 Injury Management Service
"Sedgwick Health Solutions has been an integral part of our business since 2011. We have successfully embedded return to work practices and wellbeing management. We continue to engage Sedgwick Health Solutions to help us shift our entitlement culture and drive a behaviour change."
GM Table Games - 24x7 Absence Management Service
"In the first year we reduced our lost time injury frequency rate by 56%. As a result of the program we were nominated for an award from our insurer. Our hours lost due to injury also reduced by 70% in the first year. The results have been nothing short of stunning."
WHSE Leader - 24x7 Injury Management Service
"The data I am receiving from Sedgwick Health Solutions is helping us build better insights into what's going on in the business. The program is also providing additional insight into other areas that were not always there for us.”
EHS Director - 24 x7 Injury Management Solution
"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."
GM Human Resources - Absence Management Software Solution
"The program enabled open and fair reporting of all workplace injuries. We are proud to have achieved measurable and permanent change in our health and safety practices. Each year we continue to save millions of dollars in workers comp premiums.”
Head of Health & Safety - 24x7 Injury Management Service
"Sedgwick Health Solutions has been an integral part of our business since 2011. We have successfully embedded return to work practices and wellbeing management. We continue to engage Sedgwick Health Solutions to help us shift our entitlement culture and drive a behaviour change."
GM Table Games - 24x7 Absence Management Service
"In the first year we reduced our lost time injury frequency rate by 56%. As a result of the program we were nominated for an award from our insurer. Our hours lost due to injury also reduced by 70% in the first year. The results have been nothing short of stunning."
WHSE Leader - 24x7 Injury Management Service
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