Absence Assist - Direct Health Solutions

A 24×7 absence recording and health advice service, powered by AbsenceTrack software. Our unique service provides a simple process for employees to report an absence, receive confidential health advice around the clock, real-time absence reporting and data analytics, and interactive leader-level dashboards and absence workflows.

Our absence management service consistently delivers reduced absence levels, improved employee health and wellbeing, and essential tools and reporting for HR and managers. We are your partner in absence management.

How our absence service works

Report an absence

Employee calls a dedicated 1800 nurse-led healthline to report an absence from work. Ensures a high-quality and consistent processes.
Immediate nurse advice

Telehealth nurse provides confidential health advice and support over the phone, including referral guidance. Ensures employee support 24x7.
Record & notify

Telehealth nurse records absence details and notifies managers via email / SMS instantly. Ensures all managers are notified.
Return to work

Manager receives an online form to document any back to work discussions and trigger reviews. Ensures managers are managing employee absences.
Real-time reporting

Comprehensive absence reporting and analytics. Provides detailed understanding of the drivers of absence and what to do about it.

How our absence service works

Report an absence

Employee calls a dedicated 1800 healthline to report an absence. Ensures consistent processes

Immediate nurse advice

Telehealth nurse provides confidential health advice and support over the phone, including referral guidance. Ensures employee support 24x7

Record and notify

Telehealth nurse records absence details and notifies managers via email / SMS instantly. Ensures all managers are notified

Return to work

Manager receives an online form to document any back to work discussions review. Ensures managers are managing employee absences

Real-time reporting

Comprehensive absence reporting and analytics. Provides detailed understanding of the drivers of absence and what to do about it.

Testimonials

"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."

GM Human Resources - Absence Management Software Solution

"The program enabled open and fair reporting of all workplace injuries. We are proud to have achieved measurable and permanent change in our health and safety practices. Each year we continue to save millions of dollars in workers comp premiums.”

Head of Health & Safety - 24x7 Injury Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff. The impact this has had culturally on our business is huge."

Health & Safety Manager - Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We have successfully embedded return to work practices and wellbeing management. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change."

GM Table Games - 24x7 Absence Management Service

"In the first year we reduced our lost time injury frequency rate by 56%. As a result of the program we were nominated for an award from our insurer. Our hours lost due to injury also reduced by 70% in the first year. The results have been nothing short of stunning."

WHSE Leader - 24x7 Injury Management Service

GM Human Resources - Absence Management Software Solution

Health & Safety Manager - Injury Management Software Solution

GM Table Games - 24x7 Absence Management Service

WHSE Leader - 24x7 Injury Management Service

Case studies

View all case studies

Hospitality

24x7 Absence Management Service

Case Study Key Findings

Strong ROI: 22% reduction in absenteeism resulting in $1.2 million saved annually
Impressive Compliance: 95% of back to work discussions completed within 24 hours

G8 Education

24x7 Injury Management Service

G8 Education is the largest private early education provider in Australia, with some 470 centres across the country employing nearly 11,000 people across 21 early learning brands. It aims to...

Retail & Entertainment

24x7 Absence Management Service

Direct Health Solutions (DHS) were engaged by this major client in 2011 to implement a comprehensive absence management model, with impressive results.

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How much can you save

Absence rate

Number of employees

Number of employees

Number of Injuries

AbsenceAssist