Absence Assist - Direct Health Solutions

A 24×7 absence recording and health advice service, powered by AbsenceTrack software. Our unique service provides a simple process for employees to report an absence, receive confidential health advice around the clock, real-time absence reporting and data analytics, and interactive leader-level dashboards and absence workflows.

Our absence management service consistently delivers reduced absence levels, improved employee health and wellbeing, and essential tools and reporting for HR and managers. We are your partner in absence management.

How our absence service works

Report an absence

Employee calls a dedicated 1800 nurse-led healthline to report an absence from work. Ensures a high-quality and consistent processes.
Immediate nurse advice

Telehealth nurse provides confidential health advice and support over the phone, including referral guidance. Ensures employee support 24x7.
Record & notify

Telehealth nurse records absence details and notifies managers via email / SMS instantly. Ensures all managers are notified.
Return to work

Manager receives an online form to document any back to work discussions and trigger reviews. Ensures managers are managing employee absences.
Real-time reporting

Comprehensive absence reporting and analytics. Provides detailed understanding of the drivers of absence and what to do about it.

How our absence service works

Report an absence

Employee calls a dedicated 1800 healthline to report an absence. Ensures consistent processes

Immediate nurse advice

Telehealth nurse provides confidential health advice and support over the phone, including referral guidance. Ensures employee support 24x7

Record and notify

Telehealth nurse records absence details and notifies managers via email / SMS instantly. Ensures all managers are notified

Return to work

Manager receives an online form to document any back to work discussions review. Ensures managers are managing employee absences

Real-time reporting

Comprehensive absence reporting and analytics. Provides detailed understanding of the drivers of absence and what to do about it.

Testimonials

"We wanted an absence management program that we could manage in-house. AbsenceTrack enabled us to monitor absenteeism more accurately and comprehensively, and flag cases that required further investigation and support."

GM Human Resources
Absence Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Human Resources
Absence Management Software Solution

"The program enabled open and fair reporting of all workplace injuries. We have successfully achieved measurable and permanent change in our health and safety practices.”

Head of Health & Safety
24x7 Injury Management Service

"In the first year alone we achieved absence reductions of 27% and a reduction in our sick leave costs. Year on year we reap the benefits of the program with results as high as 45% below pre-DHS levels."

GM Human Resources
24x7 Absence Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff."

Health & Safety Manager
Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Table Games
24x7 Absence Management Service

GM Human Resources
Absence Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Human Resources
Absence Management Software Solution

GM Human Resources
24x7 Absence Management Service

"IncidentTrack has helped us achieve a safer and higher quality workplace. Our managers are able to concentrate their efforts and proactively monitor the health and safety of their staff."

Health & Safety Manager
Injury Management Software Solution

"DHS has been an integral part of our business since 2011. We continue to engage DHS to help us shift our entitlement culture and drive a behaviour change across Table Games."

GM Table Games
24x7 Absence Management Service

Case studies

View all case studies

Retail & Entertainment

24x7 Absence Management Service

Direct Health Solutions (DHS) were engaged by this major client in 2011 to implement a comprehensive absence ...

Telecommunications

24x7 Absence Management Service

One of Australia’s largest internet service providers with more than 1.3 million customers as of 15 August 2011. ...

Food & Beverage

24x7 Injury Management Service

The organisation is a large premium brand beverage and food company and one of the top five bottlers in the ...

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How much can you save

Absence rate

Number of employees

Number of employees

Number of Injuries

AbsenceAssist