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The onset of COVID-19 has brought about significant change in the way organisations manage employee relations issues and conduct investigations. Coupled with an increasingly litigious workforce and a rise in workforce mental health issues, employee relations (ER) has never been more important for organisational health and longevity.

A new study reports Australian organisations have been caught unawares by COVID-19 and are struggling to track and manage their changing workforce, with only 26% of all organisations tracking ER issues, and 18% of organisations not tracking issues at all.

Direct Health Solutions’ (DHS) first Employee Relations Benchmarking Study, found 66% of organisations also reported an increase in mental health issues across their
workforces and many are unclear on the best way to identify and manage them.

Many organisations run the risk of spending hundreds of thousands of dollars fighting a lost cause, and when the sobering reality of this lens is applied, it is clear that ER must be managed effectively so as to avoid the litigation game.


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