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Our manifesto

in pursuit of a healthier workplace

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Our manifesto

In the early 2000’s Paul Dundon seized the opportunity to build the first company in Australia to introduce a nurse-led telehealth absence management service, and later an injury triage service and medical advice line.

Today we operate the country’s largest 24×7 telehealth nurse contact centre providing medical triage and management advice, and referral to Australia’s most extensive preferred network of occupationally trained doctors, nurses, physiotherapists, and psychologists.

We are the ‘go to’ organisation for early intervention absence management, injury management, safety and incident management, and medical services spanning pre-employment testing, on-line health assessments, and more.

We exist to transform businesses and the working lives of all Australians.

Our values

Innovation
We continuously develop new and innovative ways of working. We create sustainable value for our clients.

Ingenuity
We leverage domain specific expertise to solve complex business problems. We are led by industry experts.

Tech savvy
We are the experts in online data analytics and reporting. We turn data into actionable insights.

Service-oriented
We are driven by the best interests of our clients. Client satisfaction is at the core of our business decisions.

Compassion
We believe in supporting employees for the right reasons. We put employees first.

Our manifesto

In the early 2000’s Paul Dundon seized the opportunity to build the first company in Australia to introduce a nurse-led telehealth absence management service, and later an injury triage service and medical advice line.

Today we operate the country’s largest 24×7 telehealth nurse contact centre providing medical triage and management advice, and referral to Australia’s most extensive preferred network of occupationally trained doctors, nurses, physiotherapists, and psychologists.

We are the ‘go to’ organisation for early intervention absence management, injury management, safety and incident management, and medical services spanning pre-employment testing, on-line health assessments, and more.

We exist to transform businesses and the working lives of all Australians.

Our values

Innovation
We continuously develop new and innovative ways of working. We create sustainable value for our clients.

Ingenuity
We leverage domain specific expertise to solve complex business problems. We are led by industry experts.

Tech savvy
We are the experts in online data analytics and reporting. We turn data into actionable insights.

Service-oriented
We are driven by the best interests of our clients. Client satisfaction is at the core of our business decisions.

Compassion
We believe in supporting employees for the right reasons. We put employees first.

Our Management Team

Our Management Team

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Paul Dundon

Founder & Managing Director

Paul is the founder and brains trust of Direct Health Solutions (DHS). In the early 2000’s he spotted an obvious gap in the Australian marketplace when it came to absenteeism management. Human resources were behind the eight-ball compared to their international counterparts. Paul seized the opportunity to build the first company in Australia to adopt a nurse-led absence management service, and later an injury medical triage model.

With nearly two decades of investment in the company’s telehealth and technology platforms, DHS is the ‘go to’ organisation for early intervention absence and injury management, and specialist preventative health solutions. Paul is the leading commentator in the media and advisor to government on absence management and the entitlement culture, and its financial impact. Paul is firmly committed to the evolution of the Direct Health Solutions brand, and has ambitious plans to secure the largest national footprint of absence, injury, and preventative health clients.

Paul is the founder and brains trust of Direct Health Solutions (DHS). Since 2004, DHS has enabled organisations of all sizes to develop healthier, safer and more productive workplaces. Today, DHS is Australia’s leading provider of absence management, injury management and preventative health solutions.

Connect with Paul Dundon on Linkedin

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Lucy Rowlands

Chief Psychologist

Prior to joining Direct Health Solutions (DHS), Lucy was integral to building one of Australia’s largest and most successful leadership development firms, now providing services internationally. In 2004, she joined DHS and applied her expertise in business psychology and organisation design and development to build a suite of targeted products and strategies for the company. Lucy is an integral member of the DHS Executive Team and sits on the Board as a Strategic Advisory Consultant.

Today DHS is the ‘go to’ organisation for early intervention absence and injury management, and specialist preventative health solutions. Lucy manages an impressive portfolio of top tier clients to develop overarching wellbeing frameworks that strategically deliver reductions in absenteeism, enhance psychological wellbeing, and improve engagement and performance. Lucy is passionate about facilitating positive organisational change outcomes.

Lucy joined Direct Health Solutions (DHS) in 2004 and applied her expertise in business psychology and organisation design and development to build a suite of targeted products and strategies for the company. Today Lucy manages an impressive portfolio of top tier clients to develop overarching wellbeing frameworks that strategically deliver reductions in absenteeism, enhance psychological wellbeing, and improve engagement and performance.

Connect with Lucy Rowlands on Linkedin

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Lisa Anderson

General Manager Client Solutions

With a background in competitive sport, Lisa is passionate about people and performance. She has taken the same drive and dedication that made her successful in sport and applied it into every aspect of organisational life. Lisa has worked in employer, insurer and consultancy roles across a variety of industry sectors including retail, hospitality, construction and professional services.

Lisa has been a leader in human resources, health, safety, injury management and wellbeing for the past 18 years. She is highly ambitious and thrives when tackling complex business challenges. She loves to think outside of the box and apply best practice approaches with currency and agility. Such interventions have saved organisations millions of dollars in direct compensation costs as well as improved employee health and wellbeing outputs.

Lisa is an executive leader at Direct Health Solutions (DHS) with 18 years’ experience in human resources, health, safety, and injury management.   She is responsible for implementing solutions that significantly reduce an organisation’s workers compensation costs as well as improved employee health and wellbeing outputs.

Connect with Lisa Anderson on Linkedin

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Christine Hauser

Business Development Manager

Christine has an extensive career in management consulting, marketing, operations and sales management across industries including FMCG, banking, advertising and manufacturing. As a Business Development Manager at Direct Health Solutions (DHS), she is responsible for developing and implementing growth opportunities for the business.

Christine has strong business sense and acute financial planning and marketing skills, and is a creative thinker. She has spent the last four years driving a market shift in absence and injury management, and has helped DHS become the industry forerunner in this space. She has been instrumental in building pricing models for the business which have helped incubate new products into mature revenue-generating engines.

Christine is a Business Development Manager at Direct Health Solutions (DHS). She is responsible for developing and implementing growth opportunities for the business. Christine thrives on constant challenge, has strong business sense and acute financial planning and marketing skills, and is a creative thinker.

Connect with Christine Hauser on Linkedin

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Christina Wunder

Program Manager

Christina has been with Direct Health Solutions (DHS) since 2011. She was initially employed as a Registered Nurse in the Nurse Contact Centre and then moved into a Team Leader role. She is now a Program Manager for DHS injury clients. She brings to the role almost a decade of experience in medical triage, health management, and people leadership.

With a Master of Nursing, and a Master of Clinical Counselling, Christina brings in-depth knowledge of each injury and/or illness to determine best practice management strategies to optimise recovery and empower an employee’s future wellbeing. She has an exceptional client focus and works relentlessly to custom design programs to deliver to organisational needs and exceed performance expectations.

Christina has been with Direct Health Solutions (DHS) since 2011, commencing as a Team Leader in our Nurse Centre. She is currently a Program Manager for our injury clients and brings to the role an in-depth knowledge of medical triage, and health management strategies. She holds a Master of Nursing, and a Master of Clinical Counselling.

Connect with Christina Wunder on Linkedin

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Belinda Hua

Program Manager

Belinda is responsible for managing and delivering absence management solutions to Direct Health Solutions (DHS) clients. As an Organisational Psychologist, Belinda has the perfect skill-set to provide evidence-based organisational development interventions that positively contribute to a client’s people, productivity and profitability.

Belinda draws on 13 years of psychological research and proven strategies to influence how people act, think and feel at work. She is driven by how to create impactful change and improve wellbeing in the workplace. Belinda has a strong focus on client experience, growth and engagement, and a tenacious analytical eye for business outcomes.

Belinda is responsible for managing and delivering absence management solutions to Direct Health Solutions (DHS) clients. As an Organisational Psychologist, Belinda has the perfect skill-set to provide evidence-based organisational development interventions that positively contribute to a client’s people, productivity and profitability.

Connect with Belinda Hua on Linkedin

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Rebecca Stevens

Program Manager

Rebecca is a seasoned Account and Project Manager with eight years’ experience in consulting and learning and development. Rebecca has outstanding communication, interpersonal and analytical skills and relishes a challenge. She is results focused and has a talent for investigative problem solving to assist an organisation to realise optimal people and performance outputs.

Rebecca leverages her background in adult learning to support senior managers in understanding the complex nature of absenteeism and address it from the top down. Simultaneously, she works closely with frontline managers to provide them with the tools and frameworks to manage and lead their teams from the bottom up. This results in the right blend of technical and behavioural capability to influence a positive work attendance culture.

Rebecca is a seasoned account and project manager with eight years’ experience in consulting and learning and development. From program implementations through to workplace-based training and eLearning solutions, Rebecca delivers exceptional outcomes for our clients.

Connect with Rebecca Stevens on Linkedin

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Mikaela Nugent

Contact Centre Team Leader

Mikaela is an experienced Team Leader and Injury Management Advisor with a demonstrated history of working in a CTP and Worker’s Compensation setting, as well as years of experience in private practice as a practicing Chiropractor. At Direct Health Solutions (DHS) she is responsible for managing the Nurse Contact Centre, providing guidance, instruction, direction and leadership to a large multi-disciplinary team.

Mikaela combines her educational background, clinical experience, and leadership and influencing skills to be a highly effective injury management professional driving optimal back to work results. This approach ensures DHS clients receive the best possible treatment outcomes for their injured workers so that they can reach their pre-injury capacities as quickly as possible.

At Direct Health Solutions (DHS), Mikaela is responsible for managing the Nurse Contact Centre, providing guidance, instruction, direction and leadership to a large multi-disciplinary team. She is an experienced Team Leader and Injury Management Advisor, with a strong background as a practicing Chiropractor.

Connect with Mikaela Nugent on Linkedin

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Lisa James

Night Nurse Manager

Lisa is the Direct Health Solutions (DHS) Night Nurse Manager. She started with the company over 10 years ago and has been an integral part of our Clinical Team ever since. She has covered all nursing shifts from day, evening, nights, and weekends giving her an in-depth understanding of the complex nature of the DHS operating business environment.

Lisa is a highly experienced Triage Nurse. The types of calls that come in during the night are generally heavily health based. With GP’s not being readily available, Lisa provides self-care advice where needed, or directs the caller to the appropriate medical service. She is skilled at creating a safe environment where callers feel comfortable disclosing their health concerns, and is able to expertly manage the most challenging of calls. Lisa is a senior point of contact for other night staff, and deals with emergency escalations.

Lisa is a highly experienced Triage Nurse. The types of calls that come in during the night are generally heavily health based. Lisa is skilled at creating a safe environment where callers feel comfortable disclosing their health concerns, and is able to expertly manage the most challenging of calls. Lisa is a senior point of contact for other night staff, and deals with emergency escalations.

Connect with Lisa James on Linkedin

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Florian Menard

Reporting Analyst & Client Service Manager

Florian has been working with Direct Health Solutions (DHS) for the past 7 years overseeing the maintenance of all IT systems and processes, including system performance, data analysis, client integration, and reporting. He is also responsible for identifying and streamlining client service processes and procedures for efficient customer service delivery. Florian is responsible for managing the Client Service Team and ensuring the highest possible response times.

With a Ph.D. in Applied Chemistry, Florian has the ability to apply scientific principles and theories to answer a specific question and solve real-world problems. He is constantly focused on innovation and improvement, and believes there is always a better way. He has a penchant for technology and is an expert in Excel, Report Builder, SQL Reporting, and Power BI. He loves to monitor the latest trends in reporting and service delivery to facilitate best practice for all our clients.

Florian has been with Direct Health Solutions (DHS) since 2011. He is responsible for overseeing the maintenance of all IT systems and processes, including system performance, data analysis, client integration, and reporting. Florian is responsible for managing the Client Service Team and ensuring the highest possible response times.

Connect with Florian Menard on Linkedin

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