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Injury management

early intervention injury triage and treatment is our priority

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InjuryAssist is Direct Health Solutions early intervention injury management service. Through our 24×7 telehealth nurse contact centre, our AHPRA nurses provide proactive injury triage and management advice to improve stay at work outcomes and minimise unnecessary medicalisation.

Our unique approach places the employee first with the emphasis on immediate care advice and injury assessment, ensuring optimal management to expedite a safe and sustainable return to work following a workplace injury or illness .

Our injury management service has helped organisations of all sizes across major industry sectors to reduce recordable injuries, workers compensation claims and absenteeism risk, and other impacts resulting from work related illness or injury.

Our programs are scalable and customisable, and cover injury triage and management, return to work and claims management, incident management software and reporting, and specialist training and consulting solutions.

InjuryAssist is Direct Health Solutions early intervention injury management service. Through our 24×7 telehealth nurse contact centre, our AHPRA nurses provide proactive injury triage and management advice to improve stay at work outcomes and minimise unnecessary medicalisation.

Our unique approach places the employee first with the emphasis on immediate care advice and injury assessment, ensuring optimal management to expedite a safe and sustainable return to work following a workplace injury or illness .

Our injury management service has helped organisations of all sizes across major industry sectors to reduce recordable injuries, workers compensation claims and absenteeism risk, and other impacts resulting from work related illness or injury.

Our programs are scalable and customisable, and cover injury triage and management, return to work and claims management, incident management software and reporting, and specialist training and consulting solutions.

A 24×7 service providing injury triage and management advice following employee injury or illness. Our telehealth nurses utilise best practice decision protocols to triage an injury/illness, providing employees with immediate first aid and functional activity advice. Our service provides a simple process for employees to report an injury/illness, automates and standardises HR processes and workflows, and provides real-time reporting of all injuries/illness, and their status.

In the event that medical intervention is required, our team will coordinate priority appointments with our preferred company doctor and allied health provider network. Our injury management service results in a healthier and more engaged workforce, and an improved safety culture.

 

 

A 24×7 service providing injury triage and management advice following employee injury or illness. Our telehealth nurses utilise best practice decision protocols to triage an injury/illness, providing employees with immediate first aid and functional activity advice. Our service provides a simple process for employees to report an injury/illness, automates and standardises HR processes and workflows, and provides real-time reporting of all injuries/illness, and their status.

In the event that medical intervention is required, our team will coordinate priority appointments with our preferred company doctor and allied health provider network. Our injury management service results in a healthier and more engaged workforce, and an improved safety culture.

 

 

How our injury triage service works

Report injury

Injury reported to 24-hour medical triage line

Nurse triage

Nurse triages symptoms and uses decision protocols to determine best practice management

Immediate advice

Immediate first aid advice, functional and activity advice, as well as treatment recommendations

Notification

Instant notification to key stakeholders via email / SMS

Medical referral

Full concierge service via extensive preferred medical and allied health provider network

Follow up

Fully customised follow up programs to ensure expedited recovery and sustainable return to work outcomes

Reporting

Real-time portal of all injury data collected and sophisticated management dashboards for trend reporting

How our injury triage service works

Injury reported to 24-hour medical triage line
Nurse triages symptoms and uses decision protocols to determine best practice management
Immediate first aid advice, functional and activity advice, as well as treatment recommendations
Instant notification to key stakeholders via email / SMS
Full concierge service via extensive preferred medical and allied health provider network
Fully customised follow up programs to ensure expedited recovery and sustainable return to work outcomes
Real-time portal of all injury data collected and sophisticated management dashboards for trend reporting

RTW & claims management

Direct Health Solutions return to work and claims management offers a scale up or scale down option, or a fully outsourced service. With our highly qualified team of allied health and medical professionals experienced in injury and claims management, you will have access to reliable quality resources for optimal output on each claim.

Key features

  • Ongoing injury management
  • Engagement with all stakeholders
  • RTW planning and workplace interventions
  • Medical case conferencing
  • Claims administration and medical expense management
  • Liaison with insurers and agents
  • Claims management technology
  • Strategic claims portfolio advice

A single software hub to track, monitor and manage workplace incidents and injuries. IncidentTrack identifies, analyses and corrects hazards, provides an all-encompassing overview of incidents and injuries reported, investigated and then remediated, and more.  Our safety and incident management software offers powerful data analytics to identify emerging issues and trends, and prevent organisational risks.

IncidentTrack is available on its own or as part of an integrated injury management solution. Our safety and incident management software is customisable and scalable, and can run on any PC, tablet or smartphone.

 

A single software hub to track, monitor and manage workplace incidents and injuries. IncidentTrack identifies, analyses and corrects hazards, provides an all-encompassing overview of incidents and injuries reported, investigated and then remediated, and more.  Our safety and incident management software offers powerful data analytics to identify emerging issues and trends, and prevent organisational risks.

IncidentTrack is available on its own or as part of an integrated injury management solution. Our safety and incident management software is customisable and scalable, and can run on any PC, tablet or smartphone.

 

Key features

Record all incidents and injuries

A cost effective, enterprise level online reporting of all workplace incidents and injuries

Customisable portal and report forms

Easy customisation of all forms and reports

Immediate notifications

Immediate email / SMS notifications of completed reports to any business stakeholder

Incident investigation and corrective action modules

Simple customisation of investigation process and corrective action methodology

Powerful reports and interactive dashboards

Embedded business intelligence dashboards and comprehensive reporting analytics

Storage facility for documents and photos directly from PC, phone, or iPad

Unlimited storage of photos, videos, images and documents against incidents reported

Safe and secure cloud reporting

Secure data centre storage located in Australia

Key features

A cost effective, enterprise level online reporting of all workplace incidents and injuries
Easy customisation of all forms and reports
Immediate email / SMS notifications of completed reports to any business stakeholder
Simple customisation of investigation process and corrective action methodology
Embedded business intelligence dashboards and comprehensive reporting analytics
Unlimited storage of photos, videos, images and documents against incidents reported
Secure data centre storage located in Australia

Training

Direct Health Solutions training packages reflect the fact that most learning is derived from practical, workplace based activities and therefore vary in their mode of delivery from onsite workshops, to webinars, to automated videos. We have an extensive resource library to customise a training solution to your learning needs, or we can develop brand new content with our team of in-house experts. We offer training solutions in Leading Return to Work for Frontline Managers, Identifying and Overcoming Return to Work Barriers, Engaging Stakeholders, to name a few.

Consulting

Direct Health Solutions offers expert consulting services throughout the lifecycle of an injury. From prevention through to accurate task analyses and incident/risk data analytics, to complete claims management and portfolio minimisation strategies. Our team of experts have the right mix of skills and experiences that combine into a powerful knowledge base for you to tap into instantly.

 

Training

Direct Health Solutions training packages reflect the fact that most learning is derived from practical, workplace based activities and therefore vary in their mode of delivery from onsite workshops, to webinars, to automated videos. We have an extensive resource library to customise a training solution to your learning needs, or we can develop brand new content with our team of in-house experts. We offer training solutions in Leading Return to Work for Frontline Managers, Identifying and Overcoming Return to Work Barriers, Engaging Stakeholders, to name a few.

Consulting

Direct Health Solutions offers expert consulting services throughout the lifecycle of an injury. From prevention through to accurate task analyses and incident/risk data analytics, to complete claims management and portfolio minimisation strategies. Our team of experts have the right mix of skills and experiences that combine into a powerful knowledge base for you to tap into instantly.

 

Proven results

51%
TRIFR reduction

60%
Medical treatment reduction

99%
Employee participation

Our platforms

Our telehealth nurse team utilise gold standard clinical decision protocols and technology platforms that streamline services from initial injury report through to treatment coordination, keeping all stakeholders informed each step of the way. Our injury management service is cost effective, and significantly reduces medical treatment injuries and average claims costs attributable to early intervention.

Find out more

Our platforms

Our telehealth nurse team utilise gold standard clinical decision protocols and technology platforms that streamline services from initial injury report through to treatment coordination, keeping all stakeholders informed each step of the way. Our injury management service is cost effective, and significantly reduces medical treatment injuries and average claims costs attributable to early intervention.

Find out more

Testimonials

Testimonials

Case Studies

Retail & Entertainment

24x7 Absence Management Service

Our client is one of Australia’s leading consumer entertainment organisations in Australia. Within 12 months, Direct Health Solutions (DHS) absence management service assisted the organisation to reduce absenteeism by 20% and positively impact operations and workforce culture. Like its industry peers, the company experiences high absenteeism resulting largely from shift work, demanding work roles and […]

Read more

Food & Beverage

24x7 Injury Management Service

The organisation is a large premium brand beverage and food company and one of the top five bottlers in the world. The company employs 6,000 employees across Australia, covering over 100 site locations as well as field employees. The client views the safety and wellbeing of its staff as a high priority, and has a […]

Read more

Public Transport

24x7 Injury Management Service

The organisation is a leading public transport company with a team of over 5,700 employees working on trains, busses, ferries and light rail services across Australia and New Zealand. The company provides bus services for a third of the city’s bus network, and has more than 1,102 staff, 46 public bus routes and 505 vehicles. […]

Read more

Case Studies

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