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Absence management

find out why 200 organisations prefer our solutions

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Direct Health Solutions recognises that it is inevitable that employees will need to take time off for illness or carer’s responsibilities, however keeping unnecessary absenteeism to a minimum continues to be an ongoing battle for businesses everywhere.

Organisations typically do not manage absenteeism strategically and have a reliance on ineffective or out-dated systems.  This makes it impossible to calculate the real cost of absence and proactively intervene and address the underlying causes.

We are the leaders in positive absence management, and have a proven track record in delivering significant cost savings by reducing sick leave and unplanned absenteeism rates, and improving employee health and wellbeing.

Our programs are scalable and customisable, and encompass 24×7 telehealth advice and support from Registered Nurses, proprietary absence management software and reporting, and specialist training and consulting solutions.

Direct Health Solutions recognises that it is inevitable that employees will need to take time off for illness or carer’s responsibilities, however keeping unnecessary absenteeism to a minimum continues to be an ongoing battle for businesses everywhere.

Organisations typically do not manage absenteeism strategically and have a reliance on ineffective or out-dated systems.  This makes it impossible to calculate the real cost of absence and proactively intervene and address the underlying causes.

We are the leaders in positive absence management, and have a proven track record in delivering significant cost savings by reducing sick leave and unplanned absenteeism rates, and improving employee health and wellbeing.

Our programs are scalable and customisable, and encompass 24×7 telehealth advice and support from Registered Nurses, proprietary absence management software and reporting, and specialist training and consulting solutions.

A 24×7 centralised absence recording and reporting service powered by our world class proprietary AbsenceTrack software. Our unique service provides a simple process for employees to report an absence, confidential wellbeing support for employees, reduced administration time for managers, real-time absence reporting and data analytics, and interactive leader-level dashboards.

Our absence management service consistently delivers a measurable return on investment, and sustainable improvements in the way absence is managed.

 

 

A 24×7 centralised absence recording and reporting service powered by our world class proprietary AbsenceTrack software. Our unique service provides a simple process for employees to report an absence, confidential wellbeing support for employees, reduced administration time for managers, real-time absence reporting and data analytics, and interactive leader-level dashboards.

Our absence management service consistently delivers a measurable return on investment, and sustainable improvements in the way absence is managed.

 

 

How our absence service works

Absence call

Employee reports absence to telehealth nurse

Nurse advice

Telehealth nurse provides confidential health advice and support over the phone

Record and notify

Telehealth nurse records absence and notifies business via email / SMS

Return to work

Manager conducts engaging and meaningful discussion, follow up and absence review

Reporting

Comprehensive absence data, trigger alerts and reports

How our absence service works

Employee reports absence to telehealth nurse
Telehealth nurse provides confidential health advice and support over the phone
Telehealth nurse records absence and notifies business via email / SMS
Manager conducts engaging and meaningful discussion, follow up and absence review
Comprehensive absence data, trigger alerts and reports

Industry leading software that allows you to record, monitor and manage employee absenteeism in real-time. Our absence management software combines powerful dashboards and insight tools, and workflow functionality to drive management accountability.

AbsenceTrack is available on its own or as part of an integrated absence management solution – the only one of its kind in Australia. Our absence management software is fully customisable and scalable, and can run on any PC, tablet or smartphone.

 

 

Industry leading software that allows you to record, monitor and manage employee absenteeism in real-time. Our absence management software combines powerful dashboards and insight tools, and workflow functionality to drive management accountability.

AbsenceTrack is available on its own or as part of an integrated absence management solution – the only one of its kind in Australia. Our absence management software is fully customisable and scalable, and can run on any PC, tablet or smartphone.

 

 

Key features

Central online portal

A single hub to record, track and manage employee absenteeism in real-time

Instant tracking of rates, causes, frequency and absence duration

Get a handle on the underlying drivers and the true cost of absence fast

Powerful dashboards and insight tools

Import rosters, absence histories, and organisational structures to maximise insights and reduce absence impacts

Online return to work tasks and reminders

An efficient process for managers to record, track and manage absence conversations

Return to work and compliance metrics

Inbuilt Bradford Factor and custom trigger alerts aligned to organisational policies

Integration with payroll and rostering

No IT input required enabling a seamless interface with internal HR systems

Safe and secure cloud reporting

A secure database with high level encryption located in a major data centre in Australia

Key features

A single hub to record, track and manage employee absenteeism in real-time
Get a handle on the underlying drivers and the true cost of absence fast
Import rosters, absence histories, and organisational structures to maximise insights and reduce absence impacts
An efficient process for managers to record, track and manage absence conversations
Inbuilt Bradford Factor and custom trigger alerts aligned to organisational policies
No IT input required enabling a seamless interface with internal HR systems
A secure database with high level encryption located in a major data centre in Australia

Training

Direct Health Solutions combines a deep understanding of absenteeism and business wellbeing with expertise in organisation design and behaviour. We offer custom training solutions in Absence Management Fundamentals, Absence Typology and Case Coaching, Attendance Leadership and Culture Management, Resilience and Mental Health.

Consulting

Direct Health Solutions take a collaborative approach to strategy development engaging with key leaders across the business. We offer an expert independent lens to analyse informal beliefs and assumptions, and pinpoint gaps in your existing absence management systems, tools and management approaches. We conduct a gap analysis and identify strengths and opportunity areas against industry best practice. We then present a complete implementation roadmap with clearly defined absence reduction strategies which have been proven to get immediate results.

Training

Direct Health Solutions combines a deep understanding of absenteeism and business wellbeing with expertise in organisation design and behaviour. We offer custom training solutions in Absence Management Fundamentals, Absence Typology and Case Coaching, Attendance Leadership and Culture Management, Resilience and Mental Health.

Consulting

Direct Health Solutions take a collaborative approach to strategy development engaging with key leaders across the business. We offer an expert independent lens to analyse informal beliefs and assumptions, and pinpoint gaps in your existing absence management systems, tools and management approaches. We conduct a gap analysis and identify strengths and opportunity areas against industry best practice. We then present a complete implementation roadmap with clearly defined absence reduction strategies which have been proven to get immediate results.

Proven results

45%
Absence reduction

$1.8m
Annual savings

Positive
cultural shift

Our platforms

Our absence management platforms streamline and automate processes and workflows to deliver a superb user experience. Our platforms allow for the efficient processing of unplanned leave, integrate seamlessly with your existing health programs, and are fully scalable and customisable to fit with any size workforce or business geography.

Find out more

Our platforms

Our absence management platforms streamline and automate processes and workflows to deliver a superb user experience. Our platforms allow for the efficient processing of unplanned leave, integrate seamlessly with your existing health programs, and are fully scalable and customisable to fit with any size workforce or business geography.

Find out more

Testimonials

Testimonials

Case Studies

Retail & Entertainment

24x7 Absence Management Service

Our client is one of Australia’s leading consumer entertainment organisations in Australia. Within 12 months, Direct Health Solutions (DHS) absence management service assisted the organisation to reduce absenteeism by 20% and positively impact operations and workforce culture. Like its industry peers, the company experiences high absenteeism resulting largely from shift work, demanding work roles and […]

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Telecommunications

24x7 Absence Management Service

One of Australia’s largest internet service providers with more than 1.3 million customers as of 15 August 2011. The company is  primarily focussed on ADSL-based Internet access, using their own ADSL2+ infrastructure, reselling Telstra ADSL services and more recently in reselling the NBN.  The company also provides optical-fibre, dial-up, and voice services. An aggressive acquisition […]

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Aviation

24x7 Absence Management Service

The organisation is the flag carrier of Australia and its largest airline. In 2015, faced with the pressure to significantly reduce costs and drive improved operational outcomes, the company engaged Direct Health Solutions (DHS) to assist with designing and implementing a comprehensive absence management solution across its Contact Centre operations in Hobart, Sydney, Brisbane and […]

Read more

Case Studies

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