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Absence Management Services

Track, monitor and reduce absenteeism by up to 40%

Download a brochure

We help organisation get control of absenteeism. On average our programs reduce absence levels by 25% – 40%.

We are the leaders in positive absence management and support over 300 organisations across Australia and New Zealand. Through our 24×7 nurse-led absence management service, and our industry leading leave management software, AbsenceTrack, we have implemented industry recognised best practices and achieved extraordinary outcomes for our customers.

With over 15 years experience, we can tailor each absence program in line with policies, customise manager workflows, alerts, and provide manager and HR analytics to better understand absence causes and what to do about them.

We help organisation get control of absenteeism. On average our programs reduce absence levels by 25% – 40%.

We are the leaders in positive absence management and support over 300 organisations across Australia and New Zealand. Through our 24×7 nurse-led absence management service, and our industry leading leave management software, AbsenceTrack, we have implemented industry recognised best practices and achieved extraordinary outcomes for our customers.

With over 15 years experience, we can tailor each absence program in line with policies, customise manager workflows, alerts, and provide manager and HR analytics to better understand absence causes and what to do about them.

A 24×7 absence recording and health advice service,  powered by AbsenceTrack software. Our unique service provides a simple process for employees to report an absence, receive confidential health advice around the clock, real-time absence reporting and data analytics, and interactive leader-level dashboards and absence workflows.

Our absence management service consistently delivers reduced absence levels, improved employee health and wellbeing, and essential tools and reporting for HR and managers. We are your partner in absence management.

How our absence service works

Report an absence

Employee calls a dedicated 1800 healthline to report an absence. Ensures consistent processes

Immediate nurse advice

Telehealth nurse provides confidential health advice and support over the phone, including referral guidance. Ensures employee support 24x7

Record and notify

Telehealth nurse records absence details and notifies managers via email / SMS instantly. Ensures all managers are notified

Return to work

Manager receives an online form to document any back to work discussions review. Ensures managers are managing employee absences

Real-time reporting

Comprehensive absence reporting and analytics. Provides detailed understanding of the drivers of absence and what to do about it.

Specialist absence management software that allows you to record, monitor and manage employee absenteeism in real-time. Our absence management software combines powerful dashboards and insight tools, and workflow functionality to power your absence management strategy.

contact us now to request a 15 minute demonstration.

Key features

Absence reporting software

Specialist system to record, track and manage employee absenteeism in real-time

Online return to work tasks and reminders

An efficient process for managers to record, track and manage absence conversations, including document upload and custom workflows

Return to work and compliance metrics

Track manager activity and compliance.

Trigger management alerts

We configure the system to send manager alerts and guidelines when specific absence trigger points are reached by employees

Bradford Factor & key absence metrics

Automated Bradford Factor built to identify frequent problematic absence in real-time

Individual & team absence calendars

Managers love team and individual absence calendars to spot trends and hot spots.

Powerful dashboards and insight tools

Embedded business intelligence enables prediction of absence levels, insights into drivers

3rd party system integration

Extensive interfaces for payroll, rostering systems and any third party systems

Safe and secure cloud reporting

A secure database with high level encryption located in a major data centre in Australia

Absence Management Training

Direct Health Solutions provides specialist absence management training and workshops for senior leaders and front line supervisors. Our programs are developed from our unique understanding of absenteeism, employee behaviour and strategies to positively impact attendance.  We offer custom training solutions in Absence Management Fundamentals, Advanced Absence Management skills development, Developing Attendance Cultures, and Managing Mental Health at work.

Absence Consulting

We offer an expert independent evaluation of your absence management practices and strategy. Our team deep dive into your existing absence management processes,  systems, tools and management approaches to evaluate where you can achieve significant improvements in outcomes. We conduct a gap analysis and identify strengths and opportunity areas against industry best practice. We then present a complete implementation roadmap with clearly defined absence reduction strategies which have been proven to get immediate results.

A 24×7 absence recording and health advice service,  powered by AbsenceTrack software. Our unique service provides a simple process for employees to report an absence, receive confidential health advice around the clock, real-time absence reporting and data analytics, and interactive leader-level dashboards and absence workflows.

Our absence management service consistently delivers reduced absence levels, improved employee health and wellbeing, and essential tools and reporting for HR and managers. We are your partner in absence management.

How our absence service works

Employee calls a dedicated 1800 healthline to report an absence. Ensures consistent processes
Telehealth nurse provides confidential health advice and support over the phone, including referral guidance. Ensures employee support 24x7
Telehealth nurse records absence details and notifies managers via email / SMS instantly. Ensures all managers are notified
Manager receives an online form to document any back to work discussions review. Ensures managers are managing employee absences
Comprehensive absence reporting and analytics. Provides detailed understanding of the drivers of absence and what to do about it.

Specialist absence management software that allows you to record, monitor and manage employee absenteeism in real-time. Our absence management software combines powerful dashboards and insight tools, and workflow functionality to power your absence management strategy.

contact us now to request a 15 minute demonstration.

Key features

Specialist system to record, track and manage employee absenteeism in real-time
An efficient process for managers to record, track and manage absence conversations, including document upload and custom workflows
Track manager activity and compliance.
We configure the system to send manager alerts and guidelines when specific absence trigger points are reached by employees
Automated Bradford Factor built to identify frequent problematic absence in real-time
Managers love team and individual absence calendars to spot trends and hot spots.
Embedded business intelligence enables prediction of absence levels, insights into drivers
Extensive interfaces for payroll, rostering systems and any third party systems
A secure database with high level encryption located in a major data centre in Australia

Absence Management Training

Direct Health Solutions provides specialist absence management training and workshops for senior leaders and front line supervisors. Our programs are developed from our unique understanding of absenteeism, employee behaviour and strategies to positively impact attendance.  We offer custom training solutions in Absence Management Fundamentals, Advanced Absence Management skills development, Developing Attendance Cultures, and Managing Mental Health at work.

Absence Consulting

We offer an expert independent evaluation of your absence management practices and strategy. Our team deep dive into your existing absence management processes,  systems, tools and management approaches to evaluate where you can achieve significant improvements in outcomes. We conduct a gap analysis and identify strengths and opportunity areas against industry best practice. We then present a complete implementation roadmap with clearly defined absence reduction strategies which have been proven to get immediate results.

Proven results

45%
Absence reduction

$1.8m
Annual savings

Positive
cultural shift

Our platforms

Our absence management software streamlines and automates absence reporting and management workflows. Our software has been in development for over 15 years and provides highly tailored absence management processes, absence analytics and incredible reporting.

Find out more

Our platforms

Our absence management software streamlines and automates absence reporting and management workflows. Our software has been in development for over 15 years and provides highly tailored absence management processes, absence analytics and incredible reporting.

Find out more

Testimonials

Testimonials

Case Studies

Retail & Entertainment

24x7 Absence Management Service

Our client is one of Australia’s leading consumer entertainment organisations in Australia. Within 12 months, Direct Health Solutions (DHS) absence management service assisted the organisation to reduce absenteeism by 20% and positively impact operations and workforce culture. Like its industry peers, the company experiences high absenteeism resulting largely from shift work, demanding work roles and […]

Read more

Telecommunications

24x7 Absence Management Service

One of Australia’s largest internet service providers with more than 1.3 million customers as of 15 August 2011. The company is  primarily focussed on ADSL-based Internet access, using their own ADSL2+ infrastructure, reselling Telstra ADSL services and more recently in reselling the NBN.  The company also provides optical-fibre, dial-up, and voice services. An aggressive acquisition […]

Read more

Aviation

24x7 Absence Management Service

The organisation is the flag carrier of Australia and its largest airline. In 2015, faced with the pressure to significantly reduce costs and drive improved operational outcomes, the company engaged Direct Health Solutions (DHS) to assist with designing and implementing a comprehensive absence management solution across its Contact Centre operations in Hobart, Sydney, Brisbane and […]

Read more

Case Studies

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